Customer Success Manager

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

We are searching for a dynamic client-facing Customer Success Manager to join our team!

In this role, you'll be instrumental in fostering a strong client understanding of goals and needs, and ensuring their success with Yotpo products. Your ability to navigate various organisational levels, coupled with your commercial acumen and strategic mindset, will be instrumental in driving customer growth and satisfaction.

How You’ll Make An Impact

• Showcase a deep understanding of retail, ecommerce, the Shopify ecosystem, and D2C while consulting with marketing and operational leaders to help them optimise for acquisition, retention, and LTV
• Serve as a trusted advisor to clients, leveraging your e-commerce expertise to consult on their business challenges and objectives
• Understand customer pain points and position thoughtful and tailored solutions that lead to meaningful value realisation and expansion opportunities
• Build deep trust and demonstrate the continuous value of our solutions by successfully renewing and expanding the customers within your book of business
• Conduct regular business reviews and workshops that will empower clients to maximise the full potential of our platform
• Build and nurture strong client sentiment and impactful engagement with key stakeholders, including decision-makers / executive buyers
• Collaborate closely with internal teams, including sales, product, and marketing to inform product development and strategic decisions
• Quarterback internal initiatives that directly impact the success of our business and our business partners
• Demonstrate your knowledge and expertise within different e-commerce verticals and tailor your approach based on the unique challenges and opportunities within each vertical
• Be a force in the ecosystem as a highly visible Yotpo ambassador, partnering not only with clients, agencies, technology partners, and leading ecommerce platforms.
• Manage commercial responsibilities, including renewal management and expanding existing accounts.

About You

• You are a Customer Success Manager or an e-commerce marketing expert who wants to bring your knowledge and skills to Yotpo's customers
• Ambitious: You are motivated by the company's growth and success, which is intrinsically your growth and success
• Take ownership: You don't stop until your customers are engaged and successful
• Stamina: You have a fervor for embracing change and evolving with the organisation
• Collaborator: You are curious about your business partners' work and leverage them for the outcomes you need, too
• Winning mindset: You're tenacious and will find a way, because you want to be the best you can be.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo - Australia:

• A monthly wellness budget (minimum of $400).
• In addition to holidays, you’ll enjoy 25 days off each year to do the things you love.
• Join a growing team, as we continue to launch across Asia!
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a hybrid capacity, spending 4 days per week in our Sydney office.

#LI-Hybrid