Geotechnical Engineer (Customer Success Manager)

Geotechnical Engineer (Customer Success Manager)

Seequent, Perth, Western Australia, Australia

About Seequent

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Role

The goal of the Geotechnical Customer Success Manager (CSM) is to ensure their customers are satisfied, their expectations are being met or exceeded, and they are maximising the value of their investment in Seequent products and solutions.

Working closely with customers in the Civil and Environmental sectors you will be responsible for developing and maintaining positive customer relationships that promote growth through increased product usage, user retention and loyalty.

In this role, you will have the opportunity to :

• Drive growth and retention within existing customer accounts by understanding their business needs and providing relevant solutions, including planning and executing strategic plans within the accounts
• Act as the first point of contact with assigned customers, coordinating onboarding, training, administration, licensing and support of users
• Provide account insights through the collation and analysis of customer usage and sentiment data, published into a regular quarterly business review
• Advocate for your accounts internally, educating them on products, maintaining lasting relationships, driving retention, and identifying upsell and cross-sell opportunities

Qualifications and experience

Our commitment to equity, diversity, and inclusion

We champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Research indicates that some individuals, especially women and underrepresented groups, may hesitate to apply if they don’t meet every requirement. Please don’t count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all backgrounds and abilities to apply.

Benefits

We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Benefits vary by location; please ask your Talent Acquisition Specialist.

How to apply

If this sounds like the role for you, apply today with a covering letter and CV.

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