Customer Concierge Operator/Digital Service Representative - Newcastle & Maitland

Customer Concierge Operator

Digital Service Representative

Newcastle and Maitland Contact Centre | Service Centres Toronto, Warners Bay, Wallsend, Newcastle, Cessnock, Maitland, Raymond Terrace, Nelson Bay

Customer Concierge Operator - SNSW Clerk Grade 2 - starting annual salary $58,346

Digital Service Representative - SNSW Clerk Grade 2/3 - starting annual salary $58,346

Superannuation and annual leave loading is in addition to the above salary ranges

Role Type: Multiple - Temporary and Ongoing Positions; Full-time, Part Time, Casual (Service Centre DSR only). This recruitment activity may also be used to create a talent pool for future ongoing, temporary and casual roles and is valid for a period of up to 18 months.

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

About you

Are you a recent school leaver or graduate looking to enter the public sector and have a natural flair for customer service?Are you looking to re-enter the workforce engage with a diverse audience to assist with their enquiry and you thrive in a fast-paced environment where customer solutions are the key?Are you looking for a customer service role where you can really make an impact?

Then we would love to hear from you!

To be successful in this role you will have:

·Excellent customer service, communication skills and attention to detail

·Intermediate Computer skills including the ability to utilise a variety of operating systems

·Ability to adapt to different scenarios and manage complex enquiries

·The understanding of how to handle confidential and personal information within organisational and legislative requirements

·Collaborative teamwork. Work part of a team to meet service standards and provide best practice customer service

What is the DSR Casual Relief Pool:

The casual relief pool will support our Service Centre teams during peak periods, to assist our customers and meet business demands. As the face of our Service Centres, you will bring with you high energy, great communication skills and a willingness to be part of a fast-paced customer centric team. Your drive to help others and working well as part of a larger team will be what sets you apart from the pack. These casual appointments will be utilised to meet business needs across the following Service Centre locations -Toronto, Warners Bay, Wallsend, Newcastle, Cessnock, Maitland, Raymond Terrace, Nelson Bay

Operating hours:

In our Contact Centres we have rotating shifts - Monday to Friday between 7am-7pm. Some areas operate with extended operational hours between 6am-10pm Monday-Sunday including public holidays.

The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Full time: 70 hours per fortnight & part time: minimum 40 hours per fortnight.

We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business.

What we offer:

· Personal development – Excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.

· Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Locations

Current opportunities are available in our Newcastle and Maitland Contact Centres with Talent pooled candidates eligible for potential future opportunities in surrounding Service Centre locations.

Candidates successful in progressing to assessment for this role will need to be available to complete either a virtual video assessment or face to face interview. Submitting your application confirms your understanding you can attend in person, if required.

Further Information:

Closing Date: Monday 19th February 2024 at

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

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