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Guest Service Agent

Guest Service Agent

Minor InternationalNorth Ryde, Australia
5 days ago
Salary
A$43.72 hourly
Job description

Oaks North Ryde Suites are looking for casual Guest Service Agents who are passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay from smooth checkins and checkouts to insights on the local attractions and eateries you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include :

  • Provide a warm and friendly reception to guests upon arrival ensuring a smooth and efficient checkin process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests colleagues and stakeholders across various channels including inperson phone and email to provide exceptional service.
  • Oversee the accurate processing of guest reservations updates and special requests utilising property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay offering prompt assistance resolving issues and providing personalised recommendations to enhance their experience.

Hourly rates (excluding super) :

  • Monday Friday : $31.25
  • Saturday : $37.47
  • Sunday : $43.72

    • Qualifications :

  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and an unwavering positive attitude
  • The ability to successfully provide a high level of customer satisfaction
  • Professional presentation essential
  • Availability to work a variety of shifts including weekends and public holidays

    • Additional Information :

    Join our positive and vibrant team and be rewarded with these team benefits :

  • 50 discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • 20 team members friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • Additional paid leave including Birthday and Study leave.
  • Educational Financial support may be available to those who undertake development relevant to the companys business requirements.
  • NIB Insurance discounts
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands Experience oz Adrenaline and RedBalloon)
  • Discount on Furniture
  • Wellbeing programs with Uprise (EAP)
  • Wellness Programs at Elysia Wellness retreat Accommodation all F&B all Wellness Activities Spa Treatments (depends on length of program to how many) and Wellness one on one consults.

    • Our people drive the success of our business so we will invest in your skills to allow you to grow and progress through your career. Youll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

    Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.

    Remote Work : Employment Type :

    Casual

    Key Skills

    Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

    Experience : years

    Vacancy : 1

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    Guest Service Agent • North Ryde, Australia