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Business Analyst - Digital Experience Platform

Business Analyst - Digital Experience Platform

yourtownQueensland, Australia
4 days ago
Job description

Business Analyst - Digital Experience Platform

yourtown – Paddington, Queensland, Australia

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yourtown is a trusted provider of services for young people, focusing on mental health and wellbeing, long‑term unemployment, prevention of youth suicide, child protection, and support for those experiencing domestic and family violence.

yourtown powers services in the areas mentioned above and relies on the support of charitable Art Union ticket buyers to keep these services running.

Realise your potential at yourtown .

We’re rebuilding our Digital Experience Platform (DXP) to upgrade technology and deliver a system that better supports yourtown and the people who engage with us. We’re recruiting a Business Analyst who’ll dive into detail, ask the right questions, and shape solutions that make sense. You’ll cut through the noise, connect the right people, and turn ideas into outcomes that deliver real impact.

You’ll be the link between delivery teams and business units across ID&T and Marketing, translating business needs into clear, actionable requirements and ensuring what’s built is what’s actually needed. You’ll work across UX, development, vendor management, and stakeholders to drive digital change that sticks.

Responsibilities

  • Partner with stakeholders to gather, prioritise, and understand business and technical requirements.
  • Translate requirements into clear epics, user stories, and acceptance criteria.
  • Collaborate with UX and digital experience teams to re‑platform eCommerce and component‑style functionality into Optimizely CMS, CDP, and DAM.
  • Work with technical SMEs to document integration, data, and architectural requirements.
  • Support delivery teams to ensure solutions are developed, tested, and released smoothly.
  • Identify impacted systems, processes, and dependencies.
  • Analyse current state and recommend improvements.
  • Develop requirements from prototypes, workflows, and business processes.
  • Facilitate prioritisation using MoSCoW principles.
  • Stay up to date with relevant legislation, industry trends, and best practices.
  • Contribute to cross‑functional initiatives and organisational performance goals.

Please note, the Business Analyst position is fixed term to 30th June 2026.

Qualifications

  • Relevant qualifications in IT, business, or related discipline.
  • Experience in agile methodologies and multi‑project environments.
  • Strong background in gathering, documenting, and managing requirements across multiple stakeholders.
  • Ability to leverage AI technologies to increase productivity such as rapid prototyping, process mapping, translating discussions into relevant documentation.
  • Strong analytical and problem‑solving skills.
  • Excellent communication and report writing skills.
  • Demonstrated ability to collaborate with technical and non‑technical teams to deliver business outcomes.
  • Experience working with Digital Experience Platforms (e.g., DXPs, CRMs, CMS) highly regarded.

    • Benefits

  • Salary sacrifice options to increase take‑home pay.
  • Opportunity for flexible working arrangements; most of our team splits their work week between office and home.
  • Access to Paylab to help save on everyday items such as groceries, pharmaceuticals, automotive services, clothing, books, electricals, furniture, and holidays.
  • Opportunities for internal and external professional development.
  • Free access to LinkedIn Learning with over 16,000 learning modules.
  • Genuine focus on employee health and wellbeing.
  • Free access to Calm & Centr apps through our yourWellness program.
  • Free and confidential counselling sessions for you and family members.
  • Discounted private health insurance, banking and finance, insurance, and superannuation through partner organisations.
  • Environment that values diversity and cultural capability; equal opportunity employer.

    • How to Apply

    If you believe in the power of young people and in yourself, join team yourtown and make a meaningful impact on the lives of young people, their families, neighbourhoods, and the wider Australian community.

    To apply, visit https : / / careers.yourtown.com.au / for a full Position Description.

    Contact

    Contact : Kerry Smith | Talent Acquisition Specialist | kesmith@yourtown.com.au

    yourtown has a zero‑tolerance approach to abuse and believes that safeguarding is a shared responsibility for all.

    yourtown is committed to providing services that protect and keep children, young people, and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child‑related employment including completion of a National Criminal History Check and retention of a valid Working with Children Check.

    At yourtown , everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.

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