ICT Operations Manager

About the Role

We’re looking for a skilled ICT Operations Manager to lead the delivery and performance of ICT operational services across The Gordon. This role is central to ensuring staff and stakeholders receive responsive, reliable and customer‑focused support.

You’ll oversee end‑user services, system changes, device management and collaboration technologies, while driving service excellence and operational efficiency. As part of the Corporate Information Solutions Directorate, you’ll also manage budgets, ICT procurement and technology lifecycles—ensuring our tech environment continues to meet the evolving needs of the organisation.

Some key responsibilities for this role include, but are not limited to :

• Lead and manage the ICT Operations team to deliver high‑quality, customer‑focused services.
• Oversee Service Desk operations, ensuring effective support delivery, timely issue resolution and effective escalation processes.
• Coordinate system change management activities including device deployment, patching and maintenance.
• Drive the delivery of audio visual and video conferencing services across our campuses.
• Monitor system performance and service desk metrics, reporting trends and improvements.
• Manage ICT Operations projects and collaborate with other project teams.
• Ensure compliance with ICT governance, security and risk frameworks and maintain ICT policies, standards and procedures.

Ready to take the next step?

Check out the Position Description to learn more!

About You

If you’re someone who takes pride in delivering reliable tech experiences, loves solving problems, and knows how to bring people together to get things done—this could be your next big move. You’ll be joining a team where your expertise will be valued, your ideas welcomed and your impact felt across the organisation.

Ready to make a difference? Apply now and help shape the future of ICT at The Gordon!

Candidate reviews and interviews may be conducted prior to the closing date, so get your application in now so you don’t miss this great role.

Please note that applications submitted via recruitment agencies will not be accepted for this position.

What’s next?

Salary Range :

PACCT 8 - $109,738.00 - $115,581.00 + Superannuation

We are committed to a diverse, inclusive, and safe workplace where everyone can thrive. We value equal opportunity, accessibility, and authenticity, and we welcome applicants from all backgrounds and experiences. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role.

If you need reasonable adjustments or support during the recruitment process, please get in touch with our Careers and Talent team via email : careers@thegordon.edu.au or phone : +61 3 5225 0870.

The Gordon

As one of Victoria's largest regional TAFEs, The Gordon is a dynamic and inclusive organisation that values collaboration, diversity, and the power of education. By joining us, you’ll become part of a thriving community committed to empowering students and shaping the future of education.

All positions require a current Victorian Employee Working with Children Check and background checks.

You must hold permanent residency status in Australia or have a valid Work Visa to apply for this position.

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