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IT Support Analyst

IT Support Analyst

Clearview WealthCouncil of the City of Sydney, New South Wales, Australia
6 days ago
Job description

Role Summary

Join a collaborative IT team dedicated to supporting ClearView’s people and partners. In this role, you’ll deliver exceptional customer service and timely technical assistance, helping to maintain efficient systems and seamless day‑to‑day operations.

Primary (Key) Responsibilities

  • Provide effective IT support via telephony, email, and in‑person channels.
  • Log, update, and track all incidents, service requests, changes, and assets within the ITSM tools.
  • Undertake hardware installations, laptop builds, and equipment refreshes in a timely manner.
  • Manage user access provisioning and terminations in line with company procedures.
  • Maintain and support local and virtual desktop applications.
  • Set up and provide support for audiovisual (AV) equipment in meeting rooms.
  • Maintain and support printers and other end‑user peripherals and devices.
  • Participate in limited out‑of‑hours on‑call support on a rotational basis.

Secondary Responsibilities

  • Manage laptops and mobile devices using Intune.
  • Support and administer Office 365 applications, including SharePoint, OneDrive, and user accounts.

    • Qualifications & Skills Required

  • At least 3 years’ experience in an IT support role.
  • Excellent customer service along with strong written and verbal communication skills.
  • Experience with ITSM tools (Jira Service Management preferred) and Microsoft Admin Center.
  • Knowledge of Active Directory, Entra ID, and Azure AD.
  • Experience supporting Windows devices (Mac experience a plus) with strong time management and multitasking abilities.

    • Why Us?

    Benefits

    ClearView is an ASX‑listed Australian life insurance business. For over a decade we’ve served our customers with a clear vision : to help Australians and their families achieve peace of mind about their future while being a positive force for our people, partners, customers and community.

    Our flat structure offers an innovative culture, where ideas are welcomed, and results are recognised. Join us and you will be joining a group of likeminded, passionate people who turn up every day to share, help and be better than yesterday.

    Values

    Integrity, Collaboration, Authenticity, Persistence

    Benefits

  • Workplace flexibility – We have a hybrid working model, allowing you to work from home 2 days per week.
  • Employee Referral Program – Successfully refer a friend and receive $1,000.
  • Extended Parental Leave – 16 weeks paid parental leave cover.
  • Additional Leave – We offer up to another full week of paid leave.
  • Volunteer Day – 2 days of paid leave to volunteer in the community per year.
  • IPAC rewards – An extensive rewards program offering discounts and cash‑back deals at over 350+ retailers.
  • LinkedIn Learning – Over 6,000 courses and accreditations available to all staff, 24 / 7.
  • Reward & Recognition Program – Quarterly & annual awards celebrating employees and teams who are exceptional in living the ClearView values.
  • Staff Discounts – 27.5% discount on ClearView’s life insurance product, ClearChoice.
  • Study Assistance – ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams.

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    It Support Analyst • Council of the City of Sydney, New South Wales, Australia