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Customer Service Coordinator

Customer Service Coordinator

Routleys Bathroom Kitchen LaundryMalvern, SA, AU
5 days ago
Job description

About the Company

Routleys Bathroom Kitchen Laundry  has remained a trusted name in South Australia’s building and renovation industries for over seven decades. Proudly family-owned and operated, they supply high-quality bathroom, kitchen, and laundry solutions to builders, interior designers, and home renovators. Their beautiful Unley Road showroom showcases premium products backed by expert advice from their experienced Consultants and Interior Designers.With over 47 dedicated team members and a strong customer-first philosophy, Routleys offers a professional yet welcoming environment where you’ll feel valued and supported.

About the Role

Looking for a role where your coordination skills and customer focus truly shine? We’re searching for a  Customer Service Coordinator  to connect customers, suppliers, and internal teams. You’ll play a central role in keeping everything running like clockwork—managing deliveries, solving problems, and ensuring every interaction leaves a great impression. This  full-time, permanent position  is based at Routleys’ Malvern head office, working Monday through Friday, 8 a.m. to 5 p.m.

Duties

  • Coordinate customer payments and organise delivery schedules
  • Liaise with suppliers to confirm delivery timelines to the warehouse
  • Work closely with warehouse staff to ensure prompt dispatch of goods
  • Support internal sales and accounts teams with delivery and order updates
  • Respond to customer queries with efficient, solution-focused communication

Skills & Experience

  • Previous experience in customer service, coordination, or admin roles
  • Strong Microsoft Office skills and ability to pick up systems quickly
  • Accurate and efficient data entry skills with strong attention to detail
  • Confident communicator with a friendly and professional phone manner
  • Highly organised with strong follow-up and time management skills
  • Experience in the building, renovation, or interiors industry (a bonus!)

    • Culture & Benefits

  • Supportive, family-style workplace  – be part of a loyal, long-standing team
  • Professional development  – extensive training and ongoing opportunities to grow
  • Beautiful work environment  – modern offices and a stunning, premium showroom
  • High staff retention  – Routleys values its people and rewards great work
  • Positive team culture  – regular social activities and a strong sense of community

    • How to Apply

    Click APPLY to submit your application, including a cover letter and CV, in one document in Microsoft Word only. Applications can be addressed to  Kathy Lyrtzis , quoting reference number  JO- 2504-10534 .  Telephone enquiries are welcome at (08) 8100 8804 .

    Consultant

    Kathy Lyrtzis

    Senior Consultant

    08) 8100 8804

    [email protected]

    https : / / www.linkedin.com / in / kathy-lyrtzis /

    Reference number : JO-2504-10534

    Profession : Administration and Office SupportClient and Sales Administration

    Company : Routleys Bathroom Kitchen Laundry

    Date posted : 22nd Apr, 2025

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    Service Coordinator • Malvern, SA, AU