Applications Packager
DatacomCouncil of the City of Sydney, New South Wales, Australia30+ days ago
Job descriptionProvide technical leadership to the Application Packaging team for major incidents and projects Be a point of contact and manage escalations for internal and external stakeholders; escalates issues to Application Packaging Team leader as required Ensure call management system queues are managed effectively in accordance with customer SLAs Minimum 5 years’ experience in the IT industry, preferably within an IT Managed Service Provider environment Approximately 3 years’ experience in a similar Application Packaging role Exceptional knowledge of packaging tools such as InstallShield, PACE, etc. Strong knowledge of Windows 10, Windows 11 and macOS operating systems Skilled in endpoint management platforms including SCCM, Intune, VMware Workspace ONE and JAMF Strong troubleshooting, customer service, communication and prioritisation skills Ability to work autonomously with minimal supervision Adaptability to rapid change in a dynamic working environment Willingness and ability to travel to Datacom offices, customer sites and conferences as required Experience with MSIX packaging and deployment Timely responses to customer queries Professional verbal and written communication Attendance to and active participation in internal and customer meetings Follow‑up on assigned action items assigned during meetings Effective ambassador for Datacom in ways consistent with Company Values Develop effective working relationships with team members to ensure the best team outcome Consult directly with team members, client or other third parties to obtain required information or decisions Demonstrate initiative and take ownership of identified issues and effective communication for suggested resolution efforts Perform work after‑hours where required for project and / or support engagements Share relevant knowledge, experience and ideas with team members to build competence and culture Provide constructive feedback to improve team and corporate capability Initiate open and honest communication at all levels and remain accountable for personal performance Support other members of the wider Intelligent Workspace group wherever possible Commitment to exceptional project delivery by demonstrating compliance with Datacom Delivery Methodologies Ensure project design principles result in service improvements, efficiencies and / or cost reductions Successful and responsive project delivery within schedule and budget estimates Assign project activities completed unsupervised or under guidance of the Project Manager if assigned Close collaboration with customers to ensure delivery of project outcomes Identify improvements and project opportunities within new accounts and / or contribute to the Service Improvement register for existing clients Accurate and efficient delivery of project tasks, minimising re‑work Accurate and timely contribution to project reporting Accurate and timely completion of time sheeting for daily activities Up‑to‑date utilisation forecasts based on assigned work are maintained Assist pre‑sales with scoping of project engagements in customer environments Manage workloads to allow warm handover to BAU when required for project engagements Commitment to continuous personal development by demonstrating development, maintenance and execution of initiatives in alignment with a personal development plan Attain and / or maintain relevant industry or professional certification(s) Provide constructive feedback on the development needs of the team
Applications Packager
Datacom connects people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in.
About the Role
This role will provide key packaging services to one of our largest customers. As part of a broader team, you will respond to contracted and project requests. Please note that due to customer requirements, this role requires Australian Citizenship and an active Baseline Clearance.
What You Will Do
- Software packaging and repackaging, covering discovery through to deployment support
- Package based on BAU tickets as well as projects
- Participate in project planning sessions and project delivery
- Prepare documentation for use by operational staff
- Analyse and rectify packaging problems
- Leverage enterprise‑grade tools, processes and frameworks to deliver high quality services and outcomes in accordance with SLAs
- Ensure outstanding levels of customer satisfaction through timely, professional and attentive responses
- Operate in and contribute to the winning culture of a high‑performing team
- Identify service improvements, efficiencies and / or cost reductions
- Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change / release)
- Provide guidance and mentoring to less‑experienced staff to continually improve competence and growth
- Take responsibility and accountability for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof‑of‑concept management and training of staff
Leadership / 2IC Functions
Qualifications
Nice to Have
Customer Satisfaction
Team Engagement
Project Delivery
Training and Development
Why Join Us
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We maintain a dynamic, agile, small‑business feel while growing. We care about our people and provide a range of perks such as social events, chill‑out spaces, remote working, flexi‑hours and professional development courses. You will have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and work in a collegial, flat‑structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
If you would like to know more and this sounds like you, please apply online today!
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Application Packager • Council of the City of Sydney, New South Wales, Australia
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