Performance and Training Specialist

About the Role

This is your opportunity to influence operational excellence and become part of a purpose-driven organisation.

For more than 30 years, Sureway has been an industry leader in the delivery of employment services across Australia. In the Inclusive Employment Australia program you'll play a key role in supporting Area Managers to strengthen service delivery, enhance team capability, and drive performance across multiple sites. Internally this role is called Regional Performance and Operational Specialist.

Your Key Responsibilities will include :

• Supporting Area Managers in identifying and addressing regional performance gaps
• Upskilling and mentoring teams to build capability and promote best practice
• Reviewing compliance obligations and assisting in internal auditing processes
• Driving accountability and achievement of performance metrics in line with contract benchmarks
• Supporting the onboarding and induction of new team members
• Collaborating with leaders on data analysis and contributing to performance strategy
• Promoting a culture of continuous improvement and operational excellence
• Maintaining and developing strong knowledge of program requirements and internal procedures

We are looking for individuals who are :

Experience and Qualifications :

Benefits

At Sureway, we believe in offering more than just a job. We provide growth, support, and rewards that help you thrive both professionally and personally.

Organisation Details

Sureway Employment and Training lead the industry in Workforce Australia Employment Services and services to those with Disability. We also extend to the delivery of training and health supports. Sureway deliver innovative programs to job seekers, employers and learners across NSW, VIC, ACT, QLD, WA and SA. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia and hold a valid driver’s licence with reliable transport.

Submit a cover letter and current resume as soon as possible.  Applications are being considered as they are submitted.

We strive to create a culturally safe environment which allows people to feel supported in their identity and culture. We celebrate diversity and welcome applications from people of all backgrounds including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, people with lived experience, individuals from LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.