Change And Communications Specialist

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Change & Communications Specialist

Location : North Lakes, Brisbane | Full Time

Salary : $100,000 - $120,000

Lead people-first change as part of a major transformation program in a values-led, performance-driven business.

We're recruiting a permanent Change & Communications Specialist to support a large-scale transformation in Claims operations. Based in North Lakes, this role sits within the Claims Digitisation program and plays a key part in driving adoption of new systems, processes, and ways of working—while keeping people at the centre of change.

The Opportunity

Joining a dedicated Change & Communications team, you'll support both strategic programs and business-as-usual initiatives within Claims and Assessing. You'll work alongside project teams, developers, senior leaders, and frontline staff to ensure change is understood, embraced, and sustained—particularly as the business rolls out new workflow systems, digitises motor claims, and prepares to expand into home claims.

You'll also contribute to building a practical, scalable approach to change—helping uplift capability and consistency across the organisation.

Key Responsibilities

Design and deliver change strategies focused on people impact and adoptionExecute core change activities : comms planning, impact assessments, training support, lessons learnedTrack readiness, adoption, and outcomes using an embedded change frameworkCoach and support leaders through periods of disruptionEnsure smaller initiatives align with broader change methodologyIdentify resistance and develop practical mitigation strategiesPartner with L&D, Ops Comms, and other teams to coordinate change supportAbout You

You're a hands-on change professional who thrives in fast-paced environments and brings people along on the journey. With a balance of strategic thinking and on-the-ground delivery, you confidently influence stakeholders and drive outcomes that stick.

You bring :

Solid experience delivering organisational change, ideally in project settingsExcellent communication and engagement skillsConfidence in working with ambiguity and influencing decision-makersStrong analytical and problem-solving skillsA collaborative, pragmatic, and outcomes-driven mindset(Bonus) Understanding of claims, insurance, or process-driven environments(Desirable) Tertiary qualifications in Change, Communications, HR or related fieldsWhat's On Offer

Permanent role in a future-focused, supportive organisationMeaningful work delivering long-term transformationOpportunity to shape internal change capability and cultureFriendly and collaborative team with shared goalsSome occasional travel may be required to other office locations Ready to help make change stick?

Apply now, or contact Caitlin at Fuse Recruitment on 0412 939 951 or

• for a confidential discussion.

At Fuse Recruitment, we specialise in placing top talent in the insurance and superannuation sectors. If you're exploring your next move, we'd love to hear from you.

Know someone perfect for this role? Refer them to us and receive a $500 referral bonus if we place them!

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Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionConsulting, Human Resources, and Strategy / PlanningIndustriesInsuranceReferrals increase your chances of interviewing at Fuse Recruitment by 2x

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