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Administration Officer

Administration Officer

MulticapMaroochydore, QLD, AU
11 hours ago
Job description

Be the calm in the chaos while supporting vital mental health services across the Sunshine Coast. Your administration expertise will help teams thrive and clients feel supported from the moment they walk through the door.

Why Join Us

At Open Minds, you’ll be part of a supportive, people-first organisation that values your contribution to mental health recovery. Whether you’re looking for a full-time or part-time role, you’ll enjoy a collaborative team environment and the chance to make a real difference every day.

  • Join a values-led team supporting community-based mental health programs
  • Shape and streamline admin processes that keep services responsive and effective
  • Enjoy salary packaging up to $15,900 and access to wellbeing support
  • Flexible options available for the part-time role
  • Receive strong team support, training, and development opportunities

About the Roles

We’re looking for two Administration Officers to support the day-to-day running of our Maroochydore office—helping our clinical and non-clinical teams deliver person-centred care.

  • The Clinical Care Coordination (CCC) Administration Officer will work full-time and support a busy multidisciplinary team delivering care to people with complex mental health needs.
  • The Way Back (TWB) Administration Officer will work part-time and support both The Way Back Program and the Friends and Family Support Program, which empower people navigating suicidal crisis and their support networks.

    • Both positions are based in the Maroochydore CBD on Gubbi Gubbi and Kabi Kabi Country.

    What You’ll Be Doing

    Whether full-time or part-time, you’ll be the first point of contact for many of our clients and their families. You’ll play a key role in ensuring the office runs smoothly, teams stay supported, and services remain efficient and welcoming.

  • Manage referral inboxes, triage, and coordinate stakeholder meetings
  • Maintain accurate client records, filing systems, and data collection
  • Take minutes at operational and clinical meetings, and coordinate follow-ups
  • Welcome and assist clients, families, and service visitors
  • Support general bookings, office upkeep, and resource development
  • Contribute to reporting and program tracking (TWB role)

    • What You’ll Bring

    You’re a calm and reliable presence with a proactive mindset. You work well in fast-paced environments, love staying organised, and bring genuine warmth to team and client interactions.

  • Qualifications in administration (Cert III or above) or relevant health admin experience
  • Strong interpersonal and communication skills
  • Excellent time management and attention to detail
  • Confidence using Microsoft Office and CRM systems (Profile experience a bonus)
  • A people-first mindset with the ability to support diverse communities

    • To Get Started, You’ll Need :

  • Current Blue Card (or eligibility to obtain one)
  • Satisfactory National Police Check
  • Current Australian driver’s licence

    • Apply Now

    If you’re ready to bring your admin strengths to a role that matters, apply now—we’d love to meet you.