Senior Spare Parts Sales Coordinator

Normet is a global leader in advanced solutions for underground mining and tunnelling and civil engineering projects. We believe our passionate team of 1,800 professionals in over 50 locations in 30 countries, are the heart and soul of our company, we aim to provide everyone with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences.

We’re growing, and we’re looking for an experienced Senior Spare Parts Sales Coordinator to join our team and play a key role in strengthening our parts operations and supporting our customers across Australia.

As the Senior Spare Parts Sales Coordinator, you’ll take ownership of managing customer enquiries, quotations, and sales orders for spare parts, ensuring accurate information, timely supply, and seamless communication across customers, warehouse, procurement, and field service teams.

You’ll also provide coaching, technical guidance, and day‑to‑day oversight to Spare Parts Sales Coordinators, helping build capability, consistency, and confidence across the team.

This is a hands‑on, fast‑paced role suited to someone who thrives on problem‑solving, technical detail, and building strong internal and external relationships.

What you'll be doing

• Act as the escalation point for complex or high‑impact spare parts enquiries, ensuring issues are resolved efficiently and aligned with business priorities.
• Identify, quote, and process parts orders accurately in the ERP system (Microsoft Dynamics 365), following Normet processes.
• Coach and support Spare Parts Sales Coordinators in interpreting parts manuals, engineering drawings, and technical documentation to improve accuracy and capability.
• Oversee the team’s delivery of accurate lead times, availability, and pricing, ensuring decisions support commercial and margin objectives.
• Follow up on open quotes to drive conversion and customer engagement.
• Maintain strict updates on customer backorders, improving service levels and DIFOT, and providing regular reporting.
• Build strong relationships with customers, service technicians, suppliers, and internal teams.
• Work closely with warehouse and procurement to confirm availability, replenishment, and order status.
• Mentor coordinators to strengthen cross‑department communication and operational alignment.
• Support coordination between sales, service, and engineering teams to ensure smooth communication flow.
• Assist in stock control activities, including slow‑moving and obsolete parts management and maintain accurate order, pricing, and customer data in ERP and CRM systems.
• Provide urgent after‑hours spare parts sales support on pre‑determined roster.
• Provide strategic oversight of non‑genuine spare parts sourcing, coaching coordinators on supplier evaluation and procurement processes while working closely with supply chain to uphold quality, compliance, and pricing standards.

What you'll bring

The successful candidate must have full working rights in Australia, be able to pass a pre‑employment medical, and obtain a National Police Clearance before commencement.

What We Offer

Ready to Make an Impact?

Step into an exciting role where you’ll lead the charge on complex spare parts sales enquiries, own the customer experience end‑to‑end, and support the Spare Parts Sales team through hands‑on coaching and technical expertise. Apply today and become part of our journey.

We thank all applicants for their interest, however only shortlisted candidates will be contacted.

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Manufacturing, Transport & Logistics 1,001-5,000 employees

Normet is head‑quartered in Finland and is a world‑leading, innovative global technology company. We define the future of underground operations in mining, tunnelling, and civil engineering projects, helping our partners increase safety, sustainability, and productivity throughout the lifecycle of their projects.

We manufacture underground equipment and applications and provide aftermarket services, construction chemicals, and rock support products and expertise for customer processes in underground mining and tunnelling as well as for civil construction industries.

Normet employs over 1,800 professionals and operates globally in over 50 locations and 30 countries.

Perks and benefits "Thrive" - Employee Benefits Platform Team Player Awards "WeCare" - Employee Engagement Survey Professional Development "Shine Academy" - Online Learning Platform Long Service Awards

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Normet is an equal opportunity employer cultivating a positive, diverse, safe, and supportive workplace environment. We provide a culture that welcomes individuals from all backgrounds and values their unique perspectives, experiences, and talents. We encourage applications from individuals of all backgrounds and experiences inclusive of Aboriginal and Torres Strait Islander peoples.

Come and share your courage to shine with us!

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