Join an ambitious and fast-growing organisation as the Head of Delivery, leading a pivotal transformation in scaling delivery operations and improving processes. With a focus on delivering excellence in private credit lending solutions for commercial real estate, you'll lead an established team through a modernisation journey, implementing best-in-class delivery practices while aligning with business growth goals.

About the Role

A leading software company is seeking a Head of Service Delivery to oversee Service Delivery and Client Support across the APAC region. This position will sit across the company's Lending and Insolvency software platforms, leading the team to deliver streamlined and repeatable processes for project delivery. The role is based in the Geelong office, requiring three in-office days per week, with close coordination across the global delivery team.

What You Will Do

• Lead and scale a delivery team of project managers.
• Manage and scale the Service Delivery and Client Support teams, with the mandate to define and build the team structure.
• Develop and implement an end-to-end project methodology, from pre-sales to delivery and support.
• Oversee delivery operations, ensuring timelines and quality standards are met for all projects.
• Collaborate closely with pre-sales and product teams to align solutions with client needs.
• Spearhead integration and scaling initiatives for acquisitions and cloud-based platform rollouts.
• Establish efficient processes for managing client migrations and global support alignment.
• Act as the primary delivery lead, ensuring smooth execution of projects and enabling team expansion.

What You Will Have Done

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