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Administration Support Officer - Outpatients

Administration Support Officer - Outpatients

West Moreton Hospital and Health ServiceQueensland, Australia
19 hours ago
Job description

Administration Support Officer – Outpatients

West Moreton Hospital and Health Service

Role Overview

The Outpatients Administration Support Officer provides effective service delivery and patient‑focused support in accordance with West Moreton Health purposes and objectives. Responsibilities include responding to general customer inquiries and providing timely and accurate information and assistance to clients and staff.

Responsibilities

  • Provide patient‑focused administrative support in the outpatient setting.
  • Respond to general customer inquiries and deliver accurate information.
  • Maintain and update patient records and documentation.
  • Coordinate with clinical and administrative staff to ensure smooth service delivery.

Qualifications and Experience

  • Strong communication skills and ability to work in a team environment and autonomously.
  • Ability to prioritise and meet deadlines.
  • Positive and effective customer service orientation.
  • Proficiency in the application of internal hospital information systems and Microsoft Word.
  • Knowledge or rapid acquisition of basic medical terminology to extract and interpret pertinent information from patient records and hospital information systems.
  • Mandatory Requirements

  • Vaccinated against vaccine‑preventable diseases as outlined in the Health Employment Directive NO. 01 / 16.
  • Child Safe Organisation

  • Prioritise children and young people being seen, heard, and safe in every interaction.
  • Create inclusive environments where the voices and needs of children and young people are valued and respected.
  • Safeguarding is a shared responsibility upheld by every member of the organisation.
  • Benefits

  • 17.5% annual leave loading (additional allowances / entitlements may apply).
  • 12.75% employer contribution to superannuation.
  • Professional development.
  • Salary sacrificing options.
  • Wellness programs.
  • Employee Assistance Service (EAS).
  • How to Apply

    Further information regarding this role is available in the attached Role Description and Information Packages. Applicants must submit a Cover Letter, CV or Resume, names and contact details of two referees, and a short response (maximum 1–2 pages) outlining how their experience, abilities, knowledge and personal qualities are relevant to the role. Applications remain open for 12 months and may be used to fill a similar vacancy.

    Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.

    We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

    #J-18808-Ljbffr

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    Administration Support Officer • Queensland, Australia

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