Applications Support Specialist

Davidson Technology have teamed up with a leading Utilities provider to help them find their next Applications Support Specialist.

This opportunity is a 12-month fixed term contract, hybrid model of work with 3-days in the office (Geelong) and two at home.

Applicants must be holding Australian/New Zealand Citizenship or Permanent Residency.

Role overview:

This role is focused on the delivery of improvements, upgrades and ongoing maintenance and support of our Business Application Platforms driving business operations.

The Application Support Specialist is a business-critical role powering the Technical Apps strategy underpinned by industrial COTS (commercial off the shelf) applications, the Osisoft PI platform and the Microsoft Power Apps platform.

Within the platforms, the role will be responsible to provide development/configuration, technical and administration support for applications across the landscape as well as supporting the digital transformation and process analytics agenda.

The skills needed (It is okay if you don't have them all):

• Great communications and coordination skills.
• Demonstrated ability to upskill and cross skill to new technologies with a continuous learning mindset.
• Experience of 5 years or more in a similar business applications support role for critical operating platforms.
• Technical skills in Windows and Azure server hosting, active directory access management, application packaging, group policy, Azure virtual desktop and similar virtualized environments.
• Database technologies across SQL server and Oracle including SQL development.
• Strong preference for experience in the Microsoft Power Platform (Power Apps, Power Automate and Power BI).
• Excellent understanding of ITIL principles and practical experience across incident, problem and change management.
• Ability to triage issues with different teams supporting different components of the solution landscape.
• Ability to document and maintain technical knowledge bases and share knowledge across peers
• Solid understanding and experience with business systems information security principles including role-based security, data protection, identity and access management, patching, Antivirus baseline and whitelisting etc.
• Well-developed project management and coordination skills to lead mid-level initiatives directly with the business.
• Embedding and supporting/troubleshooting commercial off the shelf vendor platforms in coordination with platform vendors per defined SLAs.
• Experience in a Manufacturing or Asset Intensive IT environment will be highly regarded.

If this sounds like a good opportunity for you, please apply today!