State Operations Manager

About Securecorp

Securecorp is one of Australia’s most trusted names in integrated security and electronics surveillance. With over 20 years of experience and a national footprint, we protect people, property and reputations across industries including retail, corporate, logistics, healthcare, education and government.

What sets us apart is our people. Our team is diverse, inclusive and driven, supported by a culture that values integrity, growth and delivering above and beyond. With over 2,500 staff across Australia, we invest in the right technology, the right training and the right leadership so our people can thrive.

When you join Securecorp, you are not just taking a job. You are stepping into a company that is known for quality, backed by innovation and focused on your future. We do not just meet expectations. We set the benchmark.

If you are ready to take the next step in your leadership journey and want to be part of something bigger, this is it.

Position Overview :

We’re on the lookout for a high-performing State Operations Manager to lead and inspire our New South Wales team.

Reporting directly to the General Manager NSW, this is a critical leadership role that calls for strong communication, hands-on management, and the ability to juggle multiple priorities without losing focus. You’ll oversee a team of dedicated Business Managers and manage operations across a diverse portfolio of sites, covering a wide geographic footprint.

This role isn’t just about keeping things running, it’s about raising the bar. You’ll be the driving force behind service delivery across a range of high-profile corporate, retail, and government clients. Your focus will be on operational excellence, people leadership, and client satisfaction, all while spotting new ways to improve efficiency, build strong relationships, and grow our presence in the state.

If you’re ready for a rewarding, fast-paced role with real influence, a competitive salary, and a team that backs you every step of the way then this is your next move.

Key Responsibilities

Lead and manage state operations, overseeing business managers and a large client portfolio.

Ensure high standards in operations, quality and safety are maintained.

Proven ability to lead and support teams across multiple sites, ensuring strong performance and morale

Strong client liaison and relationship management skills, with a focus on retention and satisfaction

Demonstrated success in achieving financial targets, including revenue and profit margins

Solid understanding of P&L, labour management, and workforce planning

Skilled in building and managing cost-effective, compliant rosters across diverse sites

Confident using Microsoft Office and operational systems, including payroll and scheduling platforms

Able to interpret and apply awards and industrial instruments to real-world staffing needs

Experienced in performance management, including investigations, reporting, and staff development

Proactive in sourcing new business opportunities and supporting proposals and tenders

Calm and reliable under pressure, including in emergency situations and after-hours response

Excellent communication, negotiation, and problem-solving skills with a client-focused approach

Actively manage contractors and build new relationships to meet project demands.

Required Skills and Qualifications

3+ years in a management role, ideally in security, events, logistics, or facilities

Proven experience managing teams across multiple locations

Strong communication and negotiation skills with a client-focused approach

Confident using Microsoft Office and operational software platform

Solid understanding of P&L and workforce planning principles

Ability to interpret and apply awards and industrial instruments

Experience handling performance management, investigations, and reporting

Skilled in building cost-effective, compliant rosters

Calm and responsive under pressure, especially in emergency situations

Desirable Attributes

2–3 years’ experience in a similar role in the security industry

Innovative and solution-focused mindset

Ability to work flexibly under pressure and meet deadlines

Excellent organisational and multitasking abilities

Relevant tertiary qualifications in Business, Marketing, or a related field (desirable but not essential)

Benefits

Excellent Remuneration & Benefits

Ongoing training and development opportunities

Flexible working arrangements

Supportive and inclusive team environment

Access to Employee Assistance Program (EAP) for you and your family

Wellbeing initiatives including free health checks, virtual fitness sessions, and exclusive discounts on major retailers (Apple, Google Store, Booking.com, HelloFresh, Fitness First, and more)

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