Client Services Coordinator

About this opportunity

As the Client Services Coordinator, you will play a crucial role in ensuring our clients receive the care they need by efficiently rostering our team of caregivers. You will be responsible for managing a weekly roster while maintaining and adjusting it daily to meet the evolving needs of our clients and caregivers. This role requires excellent organisational skills, attention to detail, and strong communication to coordinate with both staff and clients effectively.

We are also seeking someone who has experience stepping up into a senior or leadership capacity, as you will occasionally provide support to the Manager when they are away and help oversee the smooth running of day-to-day operations.

Why Join Us?

• A rewarding career where you can make a positive difference in the lives of seniors and their families.
• A company that recognizes and appreciates the value of the work that you do.
• A fun and supportive team.

Key Responsibilities:

• Develop and maintain employee rosters for clients and workers, ensuring that all shifts are filled.
• Coordinate client services and caregiver schedules daily via the Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and, where possible, a compatible, regular and consistent caregiver.
• Monitor shared email for actions and coordinate workflow with Client Services Team.
• Monitor and action email/phone call requests for new/changes to client schedules.
• Provide administrative support to the Care Managers, including assisting with documentation, follow-ups, and general coordination tasks as required.

About you:

• Experience working in rostering/scheduling – aged care experience is desired.
• Knowledge of the SCHADS award is highly desirable.
• Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
• Demonstrated ability to lead, support, and motivate a team, including stepping into higher duties to ensure smooth day-to-day operations.
• Proficiency with MS Office Suite and ability to use and learn various systems e.g., quality management system, databases and rostering systems.
• Have strong communication, problem-solving, time management, and conflict-resolution skills.
• Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings. At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?

Please submit your resume and a cover letter detailing your suitability for this role.