Senior Housing Services Officer-Richmond

THE ROLEThe Team Leader leads a team of Housing Services Officers to provide a range of departmental housing services and meet the holistic needs of clients. The role operates within a dynamic environment. The Team Leader must have a capacity to understand the complexities of the organisational and area context, exercise sound judgement, deliver on outcomes and develop and maintain effective relationships with internal and external stakeholders.ACCOUNTABILITIES INCLUDE

• Assess client's needs and provide comprehensive advice on housing options from a range of established policy, procedures and standards.
• Make appropriate referrals to internal or external support service providers in order to assist clients with their short-term housing needs.
• Use influence, negotiation and logical persuasion skills in dealing with clients and stakeholders on all housing matters.Please open the position description to read more.HOW TO APPLYApplicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au / jobs)Please apply to submit your interest in this position.