Lead Technical Account Manager

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for : a Lead Technical Account Manager to join our elite customer success organization. This Senior-level individual contributor position is designed for exceptional account managers and technical consultants who want to become trusted strategic advisors to enterprise customers while maintaining deep technical engagement. You'll be the single point of accountability for 5-15 strategic enterprise accounts, serving as their technical champion, business advisor, and innovation catalyst. This role requires 10-15% domestic travel within Australia.

To succeed in this role you must meet the following requirements :

10+ years in customer-facing technical roles (Solutions Architect, Solutions Engineer, Technical Consultant, Enterprise TAM).

5+ years experience with cloud contact center (ACD, IVR, omnichannel routing, WFM, analytics) and UC platforms (RingCentral, Genesys, NICE CXone, Five9, Amazon Connect).

7-10+ years VoIP and enterprise networking experience (SIP, RTP, QoS, TCP / IP, LAN / WAN, firewalls, DNS).

Cloud infrastructure knowledge (AWS / Azure), APIs, integrations, security, and compliance.

Proficient in Salesforce and standard business tools.

7-10+ years managing complex enterprise accounts in a technical or telecom environment.

Proven ability to influence executive stakeholders and manage multi-threaded relationships with a track record of driving retention, expansion, and customer satisfaction.

Ability to translate technical solutions into business value and ROI.

Strong presentation, communication, and prioritization skills.

Comfortable operating in ambiguity and high-pressure environments.

History of stabilizing at-risk accounts and building long-term partnerships.

Bachelor’s degree or equivalent experience.

Relevant certifications (AWS, Cisco, ITIL, PMP, etc.).

Experience with AI / ML in Contact Centers and regulated environments (HIPAA, PCI, SOX).

Job Duties :

Own end-to-end relationships for 5-15 large enterprise accounts.

Drive retention, adoption, and growth across high-revenue customers.

Lead executive and quarterly business reviews.

Serve as the single point of accountability and escalation.

Design and support complex Contact Center and UC architectures (RingCX, integrations, APIs).

Lead technical workshops, POCs, and deep-dive troubleshooting.

Provide consultative guidance on network design, security, and compliance.

Manage multiple concurrent enterprise initiatives.

Coordinate across Support, Professional Services, Product, Engineering, and Sales.

Partner with Sales to support expansion and long-term account success.

What we offer :

Healthcare reimbursement

Group life insurance and group salary continuation

Superannuation Fund

Employee Stock Purchase Plan (ESPP)

Supplemental Business Travel Medical

Employee Assistance Program (EAP) with 24 / 7 counseling sessions

On-demand digital 1 : 1 wellness coaching

Mobile and internet reimbursement

Leave entitlements, paid time-off, personal / carer's leave, paid holidays

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily.  As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it : we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line : We are committed to hiring and retaining great people because we know you power our success.