New Store - Boutique Manager

The purpose of a Store Manager is to lead and motivate their team, be accountable for their store's performance and drive an exceptional customer experience. As a Store Manager it is your responsibilty to ensure impeccable product presentation and merchandising of the store and provide and facilitate focused training and development to their team.

• Lead from the floor and ensure all customers have a natural and immersive experience.
• Ensure our brands customer journey is delivered at all times.
• Respond effectively to customer feedback where possible on the spot to ensure a positive resolution for our customers.
• Maintain appropriate staffing levels by service period to deliver exceptional service in both retail and lounge.
• Contribute to the recruitment of Assistant Store Managers to ensure the leadership team skill levels remains high.
• Build and maintain an effective succession plan to ensure a strong talent pipeline.

Motivate, inspire and energise people by delivering and expecting excellence in every little detail - from store presentation, to customer service to the product. You will be require to execute a full onboarding program for Assistant Store Managers, Supervisors and Team Members into the store, including inductions. Identify individual training needs and develop Assistant Store Managers, Supervisors and Team Members so that they are engaged and capable to deliver new product development, experience events, systems, processes.

As a Store Manager your skills may look like :

• Responsible for the financial performance and results of the store.
• Develop opportunities to maximise volume and revenue.
• Set daily targets for each of your team, review progress and provide feedback.
• Passionate about delivering inspirational and memorable customer experiences.
• Engaging, kind, generous and positive.
• Inquisitive, imaginative and curious - always seeks better ways of doing things.
• Amazing communicator - shares important information and listens to people.
• Ability to engage with team and customers.
• Resilient and adaptable to the needs of our stores.
• Commitment to the development and growth of a learning culture.
• Forward thinking - links operational activities to strategic plans.
• Ability to understand business and drive performance excellence in our stores.

The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME's and multinational corporations within the fashion & retail industry.

Recruitment - but make it ethical not transactional. Quality over quantity - always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition - one where we develop long term, meaningful connections, add value and deliver an unforgettable service.

Angela Millar