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Case Manager, Workers Compensation
Coal ServicesWoonona, NSW, AU3 days ago
Job descriptionProactively handle all aspects of claims management in alignment with legislation and business rules Collaborate with internal and external stakeholders to develop claims strategies Engage Account Managers at an appropriate time to identify opportunities to improve performance or resolve issues Deliver exceptional customer service and maintain high organisational standards Experience in claims management Minimum 2-3 years Workers Compensation experience Competent in the use of Adobe and Microsoft Office suite, particularly Word and Excel An ability to work effectively with a range of internal and external stakeholders Sound organisational skills and ability to prioritise a high workload Excellent written and verbal communication and interpersonal skills Understanding of medical terminology Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference Check out our Benefits page to learn more about our Employee Value Proposition! Supportive and collaborative team culture 7.25-hour days, Monday to Friday 5 weeks annual leave plus 20% leave loading 18 days personal leave & 3 days family and emergency leave Paid Parental Leave for permanent employees (super paid on paid parental leave) Superannuation co-contribution scheme Additional company holidays at Easter and Christmas Access to onsite gym and onsite parking Professional Development days Reward and Recognition program to celebrate your success Retailer discounts through Smart Spending App Access to Employee Assistance Program and novated leasing
OUR PURPOSE IS ‘TO PROTECT’
WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE
Case Manager, Workers Compensation
- Full Time Permanent opportunity | Busy but supportive team environment
- Based in Woonona with work from home flexibility available
About the role :
Reporting directly to the Claims Lead, you will be responsible for efficiently managing your caseload. In collaboration with the Claims Officers, Injury Management Specialists and other CMI customers and stakeholders, you will ensure durable and timely return to work outcomes are achieved whilst keeping the customer at the centre of everything you do.
Your main responsibilities include :
About you :
Your education, experience and skills will include :
What we offer :