Case Support Worker

About the Role

The Case Support Worker provides essential assistance to the Services Team helping deliver high-quality client-centred support to adults and children experiencing family violence. This role is responsible for coordinating referrals maintaining accurate records managing correspondence and supporting data and reporting activities.

As a key member of the team the Case Support Worker ensures smooth and efficient service delivery by streamlining administrative processes contributing to a clear understanding of client circumstances and enabling practitioners to focus on direct client care. The role also serves as a vital point of coordination liaising with internal and external stakeholders to facilitate timely access to support and resources.

Key Responsibilities

Client support

• Provide short-term case management support.
• Provide assistance with referrals and service navigation.
• Liaise with external stakeholders and maintain strong collaborative relationship
• Support management of overall Team caseloads during staff absence.

Data Reporting and Privacy

Stakeholder engagement

About You

To be successful in the role you will have;

Essential

Desirable

About inTouch

inTouch is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence. For over 40 years weve championed the cause of our clients helping more than 30000 women children and families to thrive despite the challenges theyve faced. Our approach is unique and effective thanks to our in Language inCulture delivery model and our teams profound and personal understanding of cultural sensitivities and the migration journey.

inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality diversity and inclusion within our workforce and approach to service delivery. We encourage applications from Aboriginal and Torres Strait Islander people people with disability people from diverse cultural and linguistic communities people of all ages and LGBTIQ people.

The benefits of working with us

You will be part of a values-driven organisation that celebrates diversity and inclusion and supports your wellbeing and growth.

We offer :

Ready to apply

If you are ready to apply your expertise to make a meaningful difference wed love to hear from you.

Please send your CV and cover letter to or visit to learn more.

Applications close : 21 November 2025

All applicants must have the right to work in Australia and will need to undergo a National Police Check and Working with Children Check prior to commencing employment.

Required Experience :

Junior IC

Key Skills

Nursing Home Experience,Developmental Disabilities Experience,Direct Support,Computer Operation,Caregiving,Case Management,Special Needs,Training & Development,Child Protective Services,Experience with Children,Word Processing,Addiction Counseling

Employment Type : Full-Time

Experience : years

Vacancy : 1