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Claims Support Officer

Claims Support Officer

Allianz AustraliaNewcastle-Maitland, New South Wales, Australia
6 days ago
Job description

About the Role

  • Ensure internal and external customer expectations are exceeded and business objectives met by efficiently undertaking claim processing and administrative functions including lodgement of new claims and processing medical transactions.
  • Ensure work is completed with a high level of accuracy, decisions are evidence based (in line with allocated authority), clearly documented and in accordance with external / internal policy and procedure.

About You

  • Experience in a customer service (including retail) or administration support role - insurance and / or finance industry with knowledge of Workers Compensation would be an advantage.
  • An understanding of relevant regulatory and / or legislative compliance requirements that impact the organisation would be an advantage.
  • Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
  • Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
  • A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

    • Benefits and Perks

  • Inclusive Culture : Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
  • Flexible Work-Life Balance : Enjoy flexible and remote work options and workplace adjustments, with support for your work / life balance.
  • Career Development : Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
  • Financial and Well‑being Perks : Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program – own a piece of your employer!
  • For more details about our benefits, visit the Allianz Careers site.

    • About Our Culture

    We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity. Everyone is welcomed and valued for the unique perspectives they bring. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

    Adjustments and Support

    If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

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    Support Officer • Newcastle-Maitland, New South Wales, Australia