Boutique Manager

Founded in 2012 by Charlotte Blakeney, By Charlotte has emerged as a leading name in the global fine jewellery market. Amidst expansion and growth, we are looking for inspiring, creative, kind, and like-minded individuals to help us shape the future of our brand. We believe in the transformative power of connections. At the heart of everything we create is the belief that true connections have the power to transform lives. Whether it’s the bond between loved ones, a deep connection to oneself, or the ties that uplift and inspire, these moments of connection shape who we are.

We are seeking an experienced and passionate individual to join our store management team in the Hills District of Sydney, in a new By Charlotte Store location. This is a unique opportunity to be part of the By Charlotte brand and contribute to our continued and ongoing success.

The Role

These roles will report to the Area Manager in our retail team and work closely with other key internal By Charlotte stakeholders.

Key Responsibilities

• Maintain an exceptional level of service by always leading by example in communication and customer engagement.
• Review store performance on a daily, weekly, and monthly basis to share feedback with the wider team and develop strategies and key focus areas for improvement.
• Provide specific coaching and feedback to drive team performance in sales, operations, and customer service.
• Offer ongoing coaching opportunities to all team members in product knowledge, storytelling, and selling skills to develop best-in-business product and service experts.
• Implement targeted sales strategies to ensure growth outcomes and set targets are achieved within the store.
• Manage inventory and ensure the store is well-stocked and presented against business guidelines.
• Monitor traffic trends and effective rostering to achieve maximum sales potential.
• Uphold relevant policies and procedures to ensure team comprehension and compliance, brand spirit, and culture.
• Always maintain a safe working environment aligned with Work Health and Safety standards and guidelines.

We are passionate about providing equal opportunities in the workplace and are committed to creating and maintaining a culture of collaboration, respect, and inclusivity. We endeavour to celebrate every meaningful milestone including this next chapter in your career journey.

Role Type

J-18808-Ljbffr