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Customer Assist Consultant - Suncorp Bank

Customer Assist Consultant - Suncorp Bank

Anz Banking GroupBrisbane, Australia
11 days ago
Job description
  • Job Title
  • Customer Assist Consultant - Suncorp Bank
  • Req ID
  • 84279
  • Department
  • SB Specialist Customer Care
  • Division
  • Suncorp Bank
  • Location
  • Brisbane
  • About Us (Suncorp Bank)

    About the Role

    As a Customer Assist Consultant in our Home Lending, you'll play a key role in helping to provide customers with genuine assistance through periods of agreed financial hardship onto managing the assistance until the agreement has finished in accordance with business policy.

    • Role Location
    • 80 Ann Street, Brisbane QLD 4000
    • Role Type
    • Permanent, Full-time
    • What will your day look like?

    • As a Customer Assist Consultant, you will
    • Determine the most appropriate course of action to provide a genuine assessment to assist Suncorp Customers experiencing periods of financial hardship

      Completion of summary Loan File checks, if applicable, to review initial customer lending

      Provide empathy to customers and direct to appropriate counselling services where necessary

      Provide guidance and information to customers where a Hardship Notice is evidenced

      Maintain relationship and regular contact with allocated customers until such time that their financial difficulties have remedied, or other alternatives have been sought

      What will you bring?

      To grow and be successful in this role, you will ideally bring the following :

      Strong experience in a similar role is desired but not mandatory

      Tertiary qualifications desired, but not mandatory.

      Understanding of the legal and regulatory framework in which team must operate desired.

      Banking and lending experience desired, but not mandatory.

      You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

      So why join us?

      Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

      Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

      Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

      Job Posting End Date

      28 / 02 / 2025, 11.59pm, (Melbourne Australia)

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    Customer Consultant • Brisbane, Australia