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Air Conditioning Technical Support Officer
people2peopleStrathfield, Australia11 days ago
Job descriptionTrade Certificate / Diploma / Degree level in relevant field. Ability to provide on-the-spot support to Service Technicians. Competitive salary. Generous discount on company products. Access to discounts and special promotions with retail partners. Access to wellbeing platform. Heavily discounted gym membership. Onsite parking.
Air Conditioning Technical Support Officer
About the role :
Provide technical support for all Air conditioning products. This includes responding to technical hotline calls, offering support via email, managing escalations, liaising with internal / external stakeholders, and managing service KPIs. Additionally, the role involves conducting Technical training, product quality assurance and implementing improvement plans based on root cause analysis.
Duties and Responsibilities :
- Provide technical support and information to Authorized Service Centres and other stakeholders through various channels.
- Conduct training for ASC technicians, contact centre agents, and internal stakeholders on new product releases and poor repair skilled areas. Business trip may be required Domestic / International.
- Manage service KPIs, including reducing repeat repairs through analysis and improvement action plans. Monitor technical processes documentations such as job reports, repair progress, parts usage, and stock control.
- Review and produce scheduled reports on product quality, ASC performance and technical issues.
About YOU :
What’s in it for you?
If this role sounds of interest, please click the “Apply Now” button. We look forward to seeing your application!
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