Brisbane Showroom Manager
HavwoodsQLD, Australia2 days ago
Job descriptionHigh Performance & Results Driven – Strive for personal growth. Hungry, Humble, Smart. Best Quality Always – Commitment to excellence and innovation. Data driven. Inherent Integrity – Acting ethically and morally with respect to those around us. We hold ourselves accountable and fulfill our commitments. Cohesive Collaboration – Team Player – cohesively working with BDM's and Internal Sales to close sales. Proactively engage new and existing contacts across the architect / design community, builders / trade, and end-user / residential markets to strengthen brand awareness and drive showroom traffic. Develop and execute quarterly showroom campaigns and 90-day sprint plans to generate new leads and opportunities. Conduct showroom consultations, greeting visitors warmly and guiding them through a structured conversational qualification and sales process. Maintain the showroom to an impeccable standard at all times, ensuring it reflects the premium quality of the brand. Deliver an exceptional client experience that reinforces the company's reputation for excellence and creates positive 'talking points', in the market. Manage and maintain hand sample stock to ensure availability and presentation consistency Qualify and follow up on existing pipeline opportunities via phone, email, and showroom interaction. Convert qualified leads into confirmed sales, consistently achieving or exceeding targets. Apply strong product knowledge to provide tailored flooring and surface solutions aligned with client design goals. Prepare and manage customer quotes, ensuring accuracy and timeliness. Follow established sales processes, including diligent CRM management and accurate data entry. Monitor and analyse sales metrics to assess performance and refine sales strategies. Build and maintain strong relationships with key industry partners including architects, designers, builders and joiners. Establish yourself as a trusted advisor and go-to expert within the Queensland market. Support product launches, brand awareness campaigns, and seasonal promotions. Participate in and help coordinate showroom events and presentations as required. Achieve agreed sales targets and key performance metrics. Maintain a consistent number of showroom appointments and daily sales calls. Qualify opportunities and build a healthy, active sales pipeline. Ensure accurate, punctual, and diligent CRM reporting and data integrity. Applicants must have unrestricted Australian work rights to be considered for this position. Genuine passion for sales, business growth, and delivering results. Self-driven, motivated, and consistently hungry for success. Accountable and disciplined, with a strong commitment to achieving KPIs and targets. Experience and ability to manage other people and hold people accountable to achieve required outcomes and KPI's. Inspiring communicator who can engage and excite clients around our products and design solutions. Persuasive and confident negotiator with the ability to influence outcomes. Skilled at identifying client needs, motivations, and preferences to provide the right solution. Proven track record of achieving and exceeding sales targets. Experience within the construction, interiors, or building materials industry (highly desirable). Understanding of the specification and project qualification process. Show ability to manage customer expectations & deliver exceptional service throughout sales journey. Competitive base salary with bonus and incentive program. Supported by an engaged marketing team, and an established showroom. Collaborative, high-performing team culture focused on excellence and growth. Established systems, processes, and sales tools designed to support your success.
Days / Hours Per Week : Full Time Monday - Friday
About Havwoods
Havwoods is a leading global supplier of premium Interior Timber finishes (eg. Timber Flooring, wall cladding, timber joinery veneers). We offer an exquisite range of Timber surfaces, sourced from reputable suppliers across Europe, America and the Asia Pacific.
Primary Purpose of Role
Havwoods are seeking a driven, results-focused Showroom Manager to lead our Brisbane showroom.
As Australia's leading supplier of premium wood flooring, wall, and surface products, we continue to experience strong year-on-year growth. To support this momentum, we are looking for an A-Player to join our high-performing team.
Responsibilities
- Increasing client traffic
- Managing day-to-day operations in the showroom
- Delivering exceptional customer experiences by engaging directly with clients, guiding them through product selection
- Managing Inbound Project Opportunities
- Managing a Sales Pipeline through proactive follow up, to progress and close sales to achieve a sales target
- Proactive outreach to new clients to grow the QLD Sales Pipeline and further develop the QLD market.
You will also coordinate showroom events when required, ensure smooth daily operations, and leverage the showroom as a key resource to support both your own sales and the wider team's.
Values and Behaviors
Key Responsibilities / Accountabilities
Showroom Management
Industry Knowledge & Relationships
Skills, Experience & Qualifications
Benefits & Rewards
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Showroom Manager • QLD, Australia
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