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Front Office Manager - Mercure Brisbane Garden City
MERCUREUpper Mount Gravatt, Queensland, Australia13 days ago
Job descriptionPrevious leadership role in a small to medium size property Roster and Revenue Management preferred Understanding of hotel property management systems Conflict resolution and negotiation skills Flexibility to work across morning and afternoon shifts on a rotating roster Ability to train and mentor the team RSA and First Aid Certificate or willingness to obtain prior to commencement An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation Work alongside passionate industry professionals Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Job Description
Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.
This is a great opportunity for a strong Assistant Manager to take the next step in their career.
As our next Front Office Manager reporting directly to the General Manager, you will :
- Lead the Front Office Team to deliver peak moments to our guests
- Create welcoming places and memorable experiences not only for our guests but also for your team
- Provide excellent customer service and resolve guest issues in a timely and professional manner
- Empower our team to always go the extra mile for our guests
- Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
- Monitor and report on key performance metrics to identify areas for improvement
- Participate in the development and implementation of front office policies and procedures
- Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
- Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.
Qualifications
Your experience and skills include :
Additional Information
What’s in it for you