Support Analyst

Support Analyst

Join PageUp, a global HR technology company, as a Support Analyst. We build configurable solutions for recruiting, onboarding, and retaining top talent.

The Role

Customers are the centre of your universe! Listening to customer problems, coming up with the right solution and up-skilling them on our software gives you the utmost satisfaction. We imagine you as having experience in customer support or service, either in person, over the phone or online.

This is a great opportunity to join our global support team and ensure a positive customer experience by promptly responding to, troubleshooting, analysing, and resolving tickets in our support queue and live chat. Our team supports a global customer base across multiple time zones, and you will primarily cover the Europe region.

Responsibilities

Be the first system expert a client or internal user speaks to when they have a support issue

Provide outstanding, solution-oriented customer service

Identify and try to resolve customer queries and requests, escalating them to third-level support if necessary

Liaise with internal stakeholders to drive user requests, resolve issues and share ideas for enhancements with product management

About You

2+ years experience in a customer service / client support / tech support role

Take pride in delivering great service with warmth and professionalism

Clear, confident communication – both written and verbal that builds trust and ensures a positive experience

Natural curiosity and enjoyment of learning new skills and tools

Motivated by growth and always looking for ways to improve, personally and professionally

Real satisfaction in seeing the positive impact of work, even on repetitive tasks

Comfortable managing multiple tasks and shifting priorities; sees ambiguity as a chance to problem-solve

Successful experience in remote and hybrid environments with strong communication, accountability and team collaboration

Why Join Us?

At PageUp, we believe work should support your life, not the other way around. We offer flexible working arrangements, generous paid parental leave, wellness benefits, mentoring, development programs, additional leave days such as an Awesome Day and volunteer leave.

Equal Opportunity at PageUp

We are an equal-opportunity employer and value diversity, equality, inclusion and belonging. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or genetic information. We encourage people of all backgrounds and abilities to apply. Even if you don't meet every criteria, we'd love to chat about how you could add value to the team.

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