Customer Service Representative

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Customer Service Representative

role at

CreativeCubes.Co

2 days ago Be among the first 25 applicants

Join to apply for the

Customer Service Representative

role at

CreativeCubes.Co

This range is provided by CreativeCubes.Co. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$65,

• / yr - A$70,
• / yr

About The Job

ABOUT THE COMPANY :

Our Customer Service Team fosters an inclusive, vibrant atmosphere where diverse individuals and businesses thrive in beautifully designed workspaces. This role is integral to the heart of our rapidly growing company. As we continue to expand, new opportunities for career growth are constantly emerging. We're seeking a dynamic individual passionate about making a difference and eager to contribute to our vibrant coworking environment.

Customer Service

Proactive Problem Resolution : Anticipate potential customer issues and resolve them swiftly and efficiently.

Help create and foster a warm, welcoming, professional environment for internal and external customers.

Responsibilities

Attend all daily requirements regarding the space's opening / closing, member requirements, sales leads when required, meeting room bookings, and mail distribution when needed.

Work with the Space Team to facilitate internal / external event promotions and foster a community environment.

Complete new member induction, onboarding / offboarding processes, and practices that align with organizational procedures.

Service meeting rooms with coffee deliveries, introduce clients to the space, and set up the meeting rooms for the space's day-to-day operation.

Provide support to the other Team Members and Management to ensure the smooth day-to-day running of CreativeCubes.Co

Ensuring the 'Daily Checklist' for your location is completed during the day according to the Space & Organizational.

When necessary, assist with projects and support a Business Centre lead with projects when required.

Enquiries And Networking

We welcome all enquiries showing the highest level of hospitality and following current Procedures.

Assist with following up enquiries as directed from time to time.

Assist with hosting and organizing networking and community events.

Maintenance

Reporting and completion of all maintenance requests both internally and with building management.

Work with other Team Members to ensure the centre is always in excellent condition.

Other

Any other duties reasonably requested in line with any of the above.

I have read and accept the conditions of the Job Description for the position of Customer Services Representative as detailed above.

Desired Experience

2-3 years of experience working a customer service role.

University Graduate preferred.

Customer Service and sales experience is a must.

Hotel Operations or Concierge background is a plus.

Strong self-awareness.

2 + years of operational and or facilities management.

Demonstrate strong moral values, empathy, passion, career aspirations, and positive living.

Strong communication, organization, and project management skills.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Hospitality

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