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Case Manager (Disability and Aged Care)
Case Manager (Disability and Aged Care)Lumia Care • Australia
Case Manager (Disability and Aged Care)

Case Manager (Disability and Aged Care)

Lumia Care • Australia
5 days ago
Job description

Case Manager - Disability & Aged Care (80 / 20 Split) – Phillip, ACT | Full-time

About The Role

Lumia Care is seeking an experienced and compassionate Case Manager - Disability & Aged Care to join our ACT team. This role is primarily focused on Disability services (approx. 80%), with a growing portfolio in Aged Care (approx. 20%).

Reporting to the ACT Manager, you will play a pivotal role in delivering high‑quality, person‑centred services to participants across disability and aged care streams. You'll be the primary point of contact for participants and their families — guiding them through onboarding, care planning, funding support, and ongoing reviews to ensure services are safe, responsive, and aligned to individual goals.

This is a hands‑on, relationship‑driven role that blends clinical and operational coordination with stakeholder engagement and service growth.

Why Join Lumia Care?

At Lumia Care, we’re committed to delivering care that genuinely improves lives. You’ll be supported by a collaborative leadership team, strong systems, and a values‑driven culture built on Collaboration, Professionalism, Commitment, and Reliability.

  • Make a meaningful impact every day
  • Work with engaged, multidisciplinary teams
  • Be part of a growing organisation with innovation at its core
  • Enjoy autonomy while being well supported

What You'll Be Doing

Participant & Case Management

  • Manage an allocated caseload across Disability (NDIS, iCare, private) and Aged Care
  • Act as the first point of contact for new referrals and service enquiries
  • Coordinate seamless participant onboarding, including funding, consents, service agreements, and care plans
  • Develop, review, and monitor individualised budgets and service utilisation
  • Conduct quarterly care reviews in line with the Participant Journey framework
  • Implement the ParticipantCare Program (day one, week one, fortnight, and one‑month check‑ins)
  • Ensure all participants have up‑to‑date documentation and clinically appropriate care plans (including dementia, diabetes, behavioural support, etc.)
  • Participant Experience & Quality

  • Proactively engage with participants and their families to maintain high satisfaction
  • Conduct weekly wellbeing and satisfaction check‑ins with selected participants
  • Receive, investigate, and manage incidents and complaints in line with organisational policies
  • Drive service improvements based on participant feedback and satisfaction surveys
  • Support participant retention and continuity of care
  • Service Delivery & Collaboration

  • Work closely with Service Delivery to match participants with suitably skilled support workers
  • Ensure rosters are accurate, compliant, and aligned with funding and care needs
  • Support continuity of care during unplanned leave and service changes
  • Ensure services are delivered within approved budgets and funding guidelines
  • Maintain accurate records across systems including ShiftCare and funding portals
  • Stakeholder Engagement & Growth

  • Build strong relationships with Support Coordinators, Allied Health professionals, RNs, ACAT teams, brokers, and government agencies
  • Attend expos, interagency meetings, and networking events
  • Collaborate internally to expand service offerings and drive participant growth
  • Support growth and implementation of Aged Care services in the ACT
  • What We're Looking For

    Qualifications & Experience

  • Degree in Health, Nursing, Allied Health, Social Services, Business, or a related discipline
  • Experience in disability and / or aged care case management or a clinical / operational environment
  • Strong understanding of NDIS, iCare, and Aged Care funding models
  • Experience developing care plans, managing budgets, and coordinating services
  • Skills & Attributes

  • Exceptional communication and interpersonal skills
  • Strong stakeholder engagement and relationship‑building abilities
  • Highly organised with strong attention to detail
  • Confident explaining funding and service options to participants and families
  • Solutions‑focused, adaptable, and resilient in a fast‑paced environment
  • Collaborative team player with the confidence to take ownership of outcomes
  • What Success Looks Like in This Role

  • Participants experience a smooth, supportive onboarding journey
  • Care plans, reviews, and documentation are consistently up to date
  • Services are delivered safely, on time, and within funding
  • Strong participant satisfaction and retention
  • Positive relationships with internal teams and external partners
  • Active contribution to service growth and innovation in the ACT
  • Ready to Make a Difference?

    If you’re passionate about delivering high‑quality, person‑centred care and want to be part of a values‑led organisation making a real impact, we’d love to hear from you.

    Apply now and help shape exceptional care experiences with Lumia Care.

    #J-18808-Ljbffr

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    Case Manager Disability and Aged Care • Australia

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