Personal Banker | Community Bank Oak Flats | NSW

Personal Banker | Community Bank Oak Flats | NSW

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Your role as a Personal Banker (known internally as a Customer Relationship Officer) is to deliver an exceptional experience by meeting customers end-to-end banking needs.

Whether you’re assisting customers with enquiries, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.

In this dynamic and high-impact role, you’ll make your mark by :

• Delivering win-win solutions for our bank and our customers. Developing an expert understanding of customers’ current and future goals, you’ll design solutions that meet their needs, objectives and interests
• Keeping up with constant change. You’ll educate and support our customers with their digital literacy and online banking needs as we continue to innovate our offerings
• Guiding customers through personalised lending solutions. By exploring tailored personal loans and credit card options, you’ll help customers achieve their goals
• Being a lifelong learner. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and other learning opportunities
• Building connections. A new role at the Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

This is a permanent, full-time position located in Oak Flats. The roster is Monday to Friday 8.45am-5.15pm, with a Saturday morning shift (8.45am-12.15pm) once a month.

What you’ll bring to the role

To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have :

Our Community Banking model

Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs.

So, why work with us?

You’ll also get access to a great range of benefits, including :

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background.

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