Operations Manager

Senior Recruitment Consultant at Impel Management

About the Role :

We are working with a fast-growing non-bank lender for an Operations Manager to enhance operational efficiency, improve customer experience, and lead process improvement initiatives.

This role offers the opportunity to work in a dynamic, high-growth environment based in Sydney, CBD.

Key Responsibilities :

Own and enhance end-to-end operational processes from onboarding to settlement, including hardship management, collections, and complaints

Identify operational risks and implement mitigation strategies

Drive improvement initiatives across operational teams

Build and deliver change management plans to assess initiative success

Conduct process mapping, analysis, and continuous improvements

Oversee operational system innovation and enhancements

Coordinate cross-functional teams to ensure initiatives are executed effectively

About You :

Proven experience in operations management, preferably in fintech, lending, or financial services

Strong analytical, problem-solving, and resource management skills

Project and change management experience

Experience in stakeholder collaboration and management

Familiarity with CRM, automation, and reporting tools

Experience in process improvement and risk mitigation

Self-motivated with a drive to continuously improve

Why This Role is Attractive :

Wellbeing initiatives including counselling, wellness allowance, and flu shots

Flexible work-life balance with home workspace allowance and purchased leave

Social and team events : rooftop BBQs, monthly lunches, games, and celebrations

Paid volunteer leave and diversity celebrations

Rewards & recognition : competitive pay, referral bonuses, shout-outs

Career growth opportunities including training, higher education sponsorship, and hackathons

APPLY NOW!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

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