Platform Engineer

Platform Engineer

The Role: As a Platform Engineer, you will be pivotal in guiding technical initiatives and delivering robust infrastructure solutions. You will transform, modernise, and support critical workloads across on-premise and hybrid cloud environments. This role involves developing platform roadmaps, implementing enhancements for performance and security, and engaging in continuous improvement through system patching and upgrades.

Your New Team: Join our dynamic Technical Services team within the Technology Infrastructure department, where you will collaborate with skilled professionals to drive innovation and maintain high-performing systems. You will contribute to an environment focused on technical excellence, continuous improvement, and knowledge sharing, ensuring our infrastructure reliably supports Auto & General's future needs.

Key Responsibilities:

• Contribute to infrastructure platforms to meet current and future organisational needs.
• Provide responsive and specialist technical support as a Subject Matter Expert.
• Drive continuous improvement initiatives to enhance infrastructure performance, reliability, scalability, efficiency, and security.
• Collaborate with the DevOps team to automate deployment, maintenance, and ensure system availability.
• Implement and maintain monitoring, logging, and alerting tools for proactive issue resolution.
• Contribute to the maintenance and improvement of Infrastructure Technology knowledge base and procedures.
• Contribute to building capability in junior staff through knowledge sharing, training, coaching, and mentoring.
• Act as a level 3 escalation point for critical and intricate problems.
• Maintain awareness, understanding, and compliance with Company policies and procedures.
• Undertake studies of new technologies and innovations to navigate complex infrastructure landscapes.

Qualifications & Experience:

• Essential:
  • Demonstrable solid understanding and practical experience in system administration, operations, support, and solutions implementation.
  • Ability to articulate technical solutions to business stakeholders and technical teams.
  • Advanced hands-on system administration, problem-solving, with 2+ years' experience and knowledge of three or more of the following technologies: NetApp ONTAP, AWS S3 and FSx, VMware vSphere, DELL PowerEdge/PowerStore or similar HCI solutions, AWS Compute Services, Microsoft SQL Server, AWS Database Services, Cohesity DataProtect or similar enterprise-grade backup solutions, Microsoft AD DS, Windows Server or Linux Server.
  • Knowledge of systems security, administration practices, standards, and policies.
  • Systems automation, scheduling, and scripting.
  • Knowledge of Infrastructure as Code (IaC).
• Preferred:
  • One or more industry-recognised technical certifications (AWS Associate, VMware Data Center Virtualisation, Cohesity Associate, NetApp ONTAP, Microsoft Associate Certifications).
  • CIS Benchmark experience.
  • Enterprise monitoring suites such as New Relic or similar.
  • Infrastructure Architecture principles, knowledge, and experience.
  • Knowledge of an agile framework.
  • Experience working with the ServiceNow ecosystem.
  • Familiarity with CPS234 or ISO27002 (or similar) frameworks.

Our Perks: Location – Toowong Close to a variety of public transport and easy parking options, the Toowong office has excellent end-of-trip facilities (including secure bike storage and showers), outdoor spaces, and plenty of modern collaborative areas to work and connect with colleagues.

Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants, and other amenities.

• Hybrid Work: Work from home 2 days a week, with our office located in Toowong.
• Extra Leave: Paid 'ME' day, a paid volunteer day, and the option to purchase additional leave.
• Development Opportunities: Access to internal programs and online courses.
• Employee Discounts: Discounts on Budget Direct insurance products.
• Reward and Recognition: Celebrate high performance with recognition, rewards, and incentives.
• Onsite Facilities: End-of-trip facilities and private spaces for nursing mothers.
• Get Social: Participate in vibrant social and community activities, including annual celebrations.

About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet, and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. If you're ready to make a significant impact and thrive in a growing business, apply now! Auto & General is committed to fostering an inclusive and diverse workplace where everyone can succeed.

Note: Recruitment agencies are kindly asked to refrain from sending unsolicited resumes. Auto & General is not responsible for any fees related to unsolicited resumes.