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Account Manager / Team Leader

Account Manager / Team Leader

Fuse RecruitmentCity of Melbourne, Victoria, Australia
30+ days ago
Job description

This well-established, privately owned insurance brokerage has over 18 years of proven success, specialising in tailored solutions across general insurance, niche schemes, and emerging sectors. Known for its trustworthy reputation and long-standing staff, the company values performance, innovation, and a people-first culture.

Managing a growing portfolio, the business services a diverse client base—from high-volume SME to complex commercial risks. Equipped with modern systems, regular strategy sessions, and a forward-thinking leadership team, this is an exciting environment for a motivated leader looking to make a significant impact.

Our client is seeking an experienced insurance broker to step into a Senior Team Leader position, acting as a 2IC within this dynamic firm. The role is ideal for a client facing senior Account Manager / Executive with proven leadership experience, passionate about mentoring teams, enhancing client services, and contributing to strategic growth.

You will work closely with the Managing Director, providing leadership oversight, developing staff, and helping steer the business forward.

Benefits

  • Competitive salary package + super + performance bonuses (monthly and yearly)
  • Clear pathways for career development into leadership or operational roles
  • Inclusive and positive team environment with very low staff turnover
  • Annual team celebrations and staff engagement events
  • Modern office with perks like massage chairs, quality coffee, and onsite company cars
  • Supportive, open-door leadership style focused on solutions and growth
  • Exposure to future scheme development including international placement opportunities
  • Competitive compensation package
  • Ongoing training and professional development
  • Modern office location with amenities and private parking onsite

Key Responsibilities

  • Manage a book of clients
  • Lead, mentor, and support a team of brokers to meet performance and client service targets
  • Act as second-in-command to the MD, assisting with strategic planning and decision-making
  • Oversee the quality of client placements and service standards
  • Drive new business growth and retain existing clients through exceptional relationship management
  • Participate in weekly leadership meetings, fostering continuous improvement and innovation
  • Troubleshoot complex accounts, providing broking support and technical expertise
  • Support onboarding and ongoing development of team members
  • Cultivate a collaborative, accountable, and customer-focused team culture

    • Requirements

  • 6+ years’ experience in general insurance broking
  • Tier 1 Broking qualification (mandatory)
  • Proven leadership or mentoring experience, formal or informal
  • Strong technical knowledge across commercial, schemes, or niche insurance sectors
  • Proficiency in broking systems
  • A proactive and initiative-taking mindset

    • If you think this could be the role for you then please apply now! Or, if you have any questions please contact AMY HATFIELD from FUSE RECRUITMENT at ahatfield@fuserecruitment.com.

    Alternatively, if you are an insurance professional looking for your next opportunity, we'd love to hear from you! If you know someone looking for a job, refer them to us and we'll give you $500 if we find them a new role!

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    Team Leader • City of Melbourne, Victoria, Australia