Desktop Support Engineer

Key Responsibilities

Provide technical support either by phone, remote access or deskside visits as needed

Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support

Smart Hands and Feet support if required

Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service

IMAC / D - Installations, decommission, cascades, moves, adds and change EUC equipment, software

Skill Requirements

Excellent experience as a desktop technician, computer technician or IT support in a professional business environment

Must have excellent customer service skills working with end users and VIP's

Experienced in supporting MS office applications (office

Windows OS 7 and 10

Knowledge of WAN / LAN Technology

Basic knowledge of Network Topology LAN / WAN

Cisco Switch installation and configuration as per Config template

Knowledge to provide remote access of network devices ( Switch / WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio / video equipment

Knowledge of ticketing system or equivalent

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