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Office Patient Assistant

Office Patient Assistant

Fresenius Medical CareGold Coast City, Queensland, Australia
26 days ago
Job description

Overview

Position Title : Office Patient Assistant

Reports to (position) : Dialysis Clinic Manager

Primary purpose of the role :

  • To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
  • To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.

Key Responsibilities

General Administration

  • Answer the switchboard in a courteous and professional manner.
  • Liaise with patients and their families in a compassionate manner.
  • Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
  • Responsible for petty cash dispersal and reconciliation.
  • Responsible for maintaining the levels of and ordering general office supplies.
  • Provides assistance with the quality improvement program.
  • Book ambulance transport for patients if required by the clinic.
  • Liaise with Doctors in booking patient appointments if required by the clinic.
  • Other duties and responsibilities as assigned.

    • Billing Administration

  • To admit and discharge patients within a centralized billing system.
  • To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
  • To conduct eligibility checks on all new patients with their Private Health Fund.
  • Prepare invoices and credit notes in relation to revenue generation.
  • Prepare and collate all required supporting documentation required to accompany invoices.
  • Undertake banking procedures for all cheque and cash payments.
  • Prepare and maintain an accurate record management system of all patient records.
  • Prepare and maintain reconciliation records.
  • Forward ISIS data to State related Health Commission on a monthly basis.
  • Forward HCP data to Private Health Funds on a monthly basis.
  • Assisting other clinics entering billing as required.
  • Assisting the Operations Manager in billing trouble shooting with clinics.

    • Patient Service

  • Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
  • Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
  • Maintains the stock levels of all consumables within the stock room and trolley / s as required for daily operation of the clinic.
  • Attends to the re-stocking of consumables in the stock room and trolley / s as required for daily operation of the clinic.
  • Manages the ordering of all stock and consumables for the operation of the clinic.
  • Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
  • Maintains Clinical Manager database.
  • Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
  • Stamps pathology forms with Doctor’s information and place in billing area.
  • Coordinates collection of blood samples by pathology lab, help spin blood before collection.
  • Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
  • Ensures / promotes a safe, secure and healthy working environment as detailed in the Occupational Health and Safety policy.
  • Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
  • Assist nurses in lining machines if required by the clinic..
  • Liaise with Fresenius Kabi in organising patient medication and drugs if required by the clinic.

    • Competencies (attitude, skills, typical qualifications & experience)

    Essential :

  • 3 years experience in a similar role.
  • Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.
  • Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
  • Knowledge of Occupational Health and Safety as it relates to the role within the facility.
  • Demonstrated skills in food preparation and presentation.
  • Basic office skills, including filing and answering telephone enquiries.
  • Completion of a Patient Service Assistant Certificate or equivalent qualification.
  • Computer competence in MS Office.
  • Excellent Customer Service skills.
  • Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
  • Demonstrated commitment to quality improvement initiatives.
  • Team player.
  • Work with confidentiality, discretion and maturity.

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