Administrator

MUFG Pension & Market Services

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day.

MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth.

We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

Superannuation Administrator

Are you passionate about delivering exceptional service and ensuring accuracy in superannuation administration? Join our Administration Division and play a key role in supporting our GESB client and members.

What you’ll do

• Process and peer review administration tasks including payments, communications, and account updates within agreed SLAs.
• Establish new pensioner memberships and handle complex problem-solving with accuracy and efficiency.
• Collaborate with team members and Contact Centre staff to deliver outstanding client service.
• Monitor and manage your work queue daily to ensure timely completion of tasks.
• Escalate issues promptly and propose solutions to maintain service standards.
• Ensure compliance with legislative and licensing obligations (AML, SIS, AFSL, RSE).
• Identify opportunities for process improvements and contribute to team projects.
• Maintain accurate reporting and update procedural documentation as required.

What you’ll bring

Some of our Employment Benefits

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities / disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.