General Manager Operations Queensland Full time VetPartners SO - GP Operations QLD RR-9400

Description

General Manager Operations – Queensland

At VetPartners, we’re dedicated to empowering our veterinary clinics with the support, strategy, and resources they need to thrive. As our General Manager – Operations (QLD), you’ll lead with purpose, influence real change, and guide a region that plays a pivotal role in the success of our Australian and New Zealand network.

Being a key member of our senior leadership group, you will drive commercial performance, operational excellence, and a culture of care across Queensland. Reporting directly to the Chief Operating Officer, you’ll lead a talented team of Regional Managers and collaborate with People & Culture, Finance, Marketing, Property, and Clinical Leadership to turn national strategy into regional success.

As the General Manager – Operations (QLD) you will be accountable for the strategic and operational performance of your region. Your leadership will directly influence clinic culture, commercial outcomes, and the quality of veterinary care.

This role is more than operational oversight, it is about influence, vision, and impact. You will steer the integration of new acquisitions, revitalise underperforming clinics, and strengthen a connected community of veterinary professionals. Your ability to lead with commercial insight, empathy, and resilience will be essential in navigating the complexity of a growing and fast-evolving organisation.

Key areas of responsibility are :

People & Performance Leadership

Inspire, coach, and mentor Regional Managers—building a leadership culture defined by accountability, trust, and high performance

Strengthen capability across your region through proactive succession planning, development pathways, and talent mobility

Be a visible, trusted presence within clinics, fostering strong relationships with Practice Managers and teams

Support the attraction and retention of critical clinical talent and champion an outstanding employee experience

Commercial & Strategic Leadership

Translate national strategy into an impactful regional plan aligned with revenue, profit, and growth targets

Identify opportunities for expansion—whether through acquisition, consolidation, or enhanced service offerings

Use data-driven insights to unlock performance, address underperformance early, and drive operational efficiency

Partner across functions to embed scalable systems, tools, and initiatives that elevate clinic operations

Operational Excellence & Clinical Integration

Ensure consistent delivery of operational standards, client experiences, and financial controls across all clinics

Collaborate with support teams to equip clinics with the resources and training they need to succeed

Lead the seamless onboarding of new acquisitions and greenfield clinics, ensuring cultural alignment from day one

Strengthen collaboration within the network, enhancing internal referrals and building loyalty

Governance, Compliance & Safety

Uphold regulatory, safety, and professional standards throughout the region

Foster environments where wellbeing, inclusion, and psychological safety are core to daily operations

Provide timely resolution of risks, incidents, and concerns in alignment with VetPartners policies and values

About you

You are a commercially astute senior leader who brings a people-first approach and a track record of elevating performance within a multi-site, service-driven environment. You are engaging, resilient, curious, and driven; an authentic leader who can balance strategic vision with hands-on operational focus.

Additionally. you will demonstrate :

5+ years’ experience in senior operational leadership, ideally within healthcare, retail, franchising, or other multi-site sectors

Success leading leaders, coaching, influencing, and inspiring high-performing teams

Deep commercial and financial acumen, including budgeting, forecasting, and performance analysis

A solutions-focused mindset with the ability to navigate complexity confidently and empathetically

Exceptional communication skills, enabling you to build trust and influence at all levels of the organisation

Why join VetPartners?

Shared Purpose : Join a passionate community dedicated to making a positive impact on pets and their owners.

Collaborative Culture : Work in a supportive environment where innovation and personal growth are encouraged.

Rewarding Work : Know that your contributions directly support a meaningful mission every single day.

Career Growth : Grow with us through ongoing training and professional development.

If you thrive on empowering others, elevating performance, and shaping the future of a purpose-driven industry, we would love to hear from you. Please click Apply and share how your experience aligns with this exciting opportunity.

VetPartners is committed to Equal Employment Opportunities and creating an inclusive, diverse, and flexible workplace. We welcome applicants from all backgrounds, experiences, and abilities.