Converged Network Technician - Talent Pool, Queensland Health

Key responsibilities :

• Provide high level technical knowledge advice and skills in both the analysis of converged network systems and the design and management of complex system integrations. This includes the formulation, design and provision of appropriate solutions, improvements and technical design documents for use in complex and clinical installations.
• Lead 2nd level support resolution, advising on direction and instigating alternative courses of action when deemed appropriate.
• Document and maintain the converged network infrastructure within the Digital Partnership Team encompassing touch points across all connected systems including unified communications infrastructure.
• Monitor and prepare appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.
• Provide input into effective change, problem management, capacity planning, incident management, risk management and continuity planning utilising industry best practices in systems support and service delivery, compliant with the Information Technology Infrastructure Library (ITIL) framework.
• Manage the testing, installation, configuration and commissioning of enterprise network infrastructure, applications and monitoring tools within the Digital Partnership Team.
• Collaborate with eHealth staff and vendors to diagnose and resolve complex problems, guide prioritisation and ensure issues are fully engaged through to resolution within Queensland Health including the further advancement of networks and unified communications across the HHS.
• Drive continuous improvement by evaluation of current capability against available technology and develop service improvement proposals and projects for management to act upon thereby leveraging efficiencies to meet emerging business needs, whilst training staff in understanding new and emerging technology.
• Provide operational support (on-site and remote) to Queensland Health sites as required.
• Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces.
• Establish and maintain highly effective working relationships with other staff within eHealth Queensland, other government agencies and external organisations, to ensure the alignment and integration of operational services, processes and service levels across the organisation.

About - eHealth Queensland :

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

You will enjoy a variety of benefits eHealth Queensland has to offer, including :

Talent Pool information / Your Application :

Please provide the following information to the panel to assess your suitability :

This function is a supplement to smart jobs alert emails subscriptions.