Customer Enablement Specialist, Sales Strategy

BA / BS degree required

• 2+ years relevant experience
• Direct customer facing experience with relevant experience in technology, cloud
• Analytical problem solver, able to work autonomously
• Excellent organisational and time-management skills
• Strong verbal and written communication skills with high level of comfort working with diverse set of customers
• Strong critical thinking skills and the ability to creatively solve problems using multiple and variable tools / processes
• Self-starter with a natural curiosity to learn new skills in an ever-changing environment

Job summary

For more than 15 years, Amazon Web Services (AWS) has been the world's most comprehensive and broadly adopted cloud platform. Would you like to be part of a team focused on helping our Commercial Sales customers adopt AWS services in Australia and New Zealand (ANZ)?

AWS offers an innovative and motivating environment where you will have the exciting opportunity to advance in your career, help drive the growth of AWS customers, and help shape the future of an emerging cloud technology.

Within AWS, the ANZ Commercial Sales organisation is responsible for supporting our customers and partners in their journey to the cloud. Our vision is to promote long-term healthy AWS relationships by ensuring AWS Commercial customers and partners have the operational knowledge, best practices, processes, and mechanisms in place to effectively manage operational aspects of their AWS business.

In the role of Customer Enablement Specialist supporting ANZ, you will be part of a growing team providing operational and strategic support to our Commercial customers. Your responsibilities will focus on working with AWS sales teams and providing customers a seamless experience supporting of the following : operational account structure and onboarding, billing, payments and account guidance, cost management, vendor and contractual onboarding, customised report creation for internal and external customers, delivering customer facing education sessions, and document creation and maintenance.

You should be a self-starter, comfortable working directly with customers, possess exceptional organisational skills, capable of creating simple, scalable solutions to difficult problems, and thrive in a fast paced and dynamic environment.

Key job responsibilities