Customer Service Representative

Benefits

• Flexible hybrid working environment – WFH 2 days per week once trained.
• Belrose location, parking on site
• Comprehensive training with ongoing support

About the Company

For over 135 years, this company has provided consumers with high-quality products to support the health and wellbeing of patients, spanning both hospital environments and FMCG markets.

About the Opportunity

Join the Customer Service team to support the order management for key Australian accounts within the FMCG and hospital space via phone and email.

Duties

• Support a small and collaborative Customer Service team working across FMCG and Hospital accounts in Australia
• Process sales orders in SAP with strict attention to cut-off times
• Handle medical enquiries and complaints, ensuring accurate pharmacovigilance reporting
• Manage customer enquiries via phone and email – including operations issues, claims, and delivery investigations
• Liaise with 3PL providers to resolve logistics issues
• Collaborate with internal teams including Supply Chain, Quality, and Regulatory to ensure seamless operations and customer satisfaction
• Contribute to process improvement by supporting the development and updating of SOPs

Skills and Experience

• Previous customer service experience within healthcare, pharmaceuticals, or FMCG industries
• SAP order management experience essential
• Strong attention to detail and accuracy in data handling
• Ability to work autonomously and take initiative in problem-solving
• Effective communication skills across phone and email with internal and external stakeholders
• Positive, solutions-focused attitude and willingness to be upskilled
• Master data understanding highly regarded

Culture

Join a supportive and collaborative office environment where teamwork, maturity, and accountability are valued. The team promotes open communication, continuous learning, and process improvement while maintaining a positive and professional atmosphere.

How to Apply

Click apply or contact Kelly-Ann Pedersen, Senior Recruitment Consultant on 0488 808 797 for a confidential discussion.

About Healthcare Professionals Group

Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing