Account & Relationship Management (Sales)
Full time
$85,000 – $100,000 per year
Location : Jindalee Fitness, Brisbane
Reports To : General Manager
Direct Reports :
- Membership Consultants
- Marketing Assistant
- Reception / Member Engagement Team
Why Join Jindalee Fitness 24 / 7?
We’re not your average gym. We’re proudly independent, locally owned, and community-obsessed — building a space where every member and team member feels supported, inspired, and proud to belong.
With a huge member base and significant investment in new facilities and member experiences in the next 3-6 months, we’re growing fast and setting a new standard in fitness and lifestyle. This is your chance to lead that growth and shape the full member journey — from the first tour to the 500th workout — creating wow moments every day.
Whats under our 3500 square metres..HYROX Training Studio, Dungeon Functional Studio, Pilates Studios, Mind Body Studio with Yoga, Mat Pilates, Breath Work and more, Spin, Les Mills FitBox, Pump, Body Attack, Body Balance, Zumba, Aqua plus an immaculately maintained gym floor, 25 metre pool, saunas and a Restore Zone and a massive kids programme to come in 2026. Special events and clubs to build connections and Tribes.
Why you'll love working with us!
Believe fitness should feel fun, inclusive, and motivating — never intimidatingWant to be part of a local success story, not a faceless franchiseAre excited by innovation — we’re building a category-leading Fitness & Wellness experience, and digitising our services and investing new facilities, equipment.Value freedom and ownership — we back our team to try, test, and leadWe share our success and offer bonus and incentive programmes.Position Overview
The Member Experience & Sales Manager is the engine behind our growth and our culture. This role blends people leadership, sales execution, and community engagement to drive acquisition, retention, and lifetime value across our member base.
You’ll lead a high-energy team, own the sales funnel, elevate the service experience, and bring our brand to life through every touchpoint.
Key Responsibilities
Own the member acquisition strategy — lead generation, tours, referrals, follow-ups and onboardingTrain and coach the sales team to deliver consistent, high-converting, values-led interactionsBuild and optimise sales systems and campaigns with support from our Marketing AssistantTrack performance and conversion metrics daily — you’re as comfortable with KPIs as you are on the gym floorDeliver strategic input into membership offers, pricing tiers, and value-add services (e.g. Recovery & Wellness)Member Experience & Retention
Champion the end-to-end member journey — from first hello to long-term loyaltyCreate and implement retention initiatives, check-ins, onboarding pathways, and “surprise and delight” momentsProactively review member feedback, usage patterns, and churn indicators to drive improvementsPartner with the Wellness and Fitness teams to align services with member needs and goalsCommunity, Culture & Communication
Be the face of JF247 : warm, approachable, and plugged into our communityRun club events, challenges, and engagement activations that bring people togetherOversee all outbound communication — EDMs, signage, announcements, socials — ensuring it’s on-brand and impactfulBuild relationships with local businesses and community partners to increase club visibility and goodwillTeam Coaching & Culture
Lead, mentor, and inspire our front-of-house, membership, and marketing teamsCreate an environment of performance, positivity, and ownershipProvide coaching, onboarding, and development plans to grow your people and build future leadersWho you are..
A proven team leader with 3–5 years’ experience in fitness, wellness or hospitality. Member driven at your core!A natural relationship builder who thrives in a people-first, community-driven environmentA sales-savvy operator who loves the numbers , hits goals, and knows how to motivate others to do the sameObsessed with delivering stand-out service and creating memorable customer journeysTech-comfortable and data-aware — you can navigate CRM systems, marketing platforms, and dashboards with easeWhat we offer..
Free JF247 membership + family discountsPathway to full-time and career progression into sales or leadershipPaid birthday leave + regular team socialsDiscounts on supplements, café items, and wellness servicesWork with a fun, motivated team who truly care about membersApplication Process
Interested candidates should submit their resume and a cover letter detailing their relevant experience and passion for the fitness industry.
Jindalee Fitness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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