Transportation Senior Office

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Job Description :

Transport Team Leader will oversee the transport and dispatch functions, focusing on employee development, fleet management, and third-party logistics (3PL) providers. This role emphasises driving cost efficiencies while maintaining a strong customer-centric approach.

Key Responsibilities :

• Identify risks and opportunities, and implement innovative solutions to enhance logistics delivery
• Source external freight carriers that meet safety, quality, environmental, and regulatory standards to fulfill customer objectives.
• Implement processes and controls for Allocators, Drivers, and Dispatch Staff to manage customer service and communication effectively.
• Lead the transport and dispatch team in line with business goals, overseeing the organisation and prioritisation of daily workload and staffing needs to meet production goals for the transport division.
• Provide strong leadership to develop team members and leverage operating systems and communication tools.
• Analyze service issues and implement changes to enhance service quality.
• Organize and prioritize daily work orders and staffing needs to meet production targets.
• Ensure compliance with health and safety, environmental, vehicle and license requirements.
• Manage third-party logistics (3PL) providers such as Qantas, Air-Road, Star Track, and Border Express to ensure cost-effectiveness, budget control, service excellence, and the smooth management of purchase orders.
• Focus on controlling costs and improving KPIs to enhance efficiency, lower operating costs, and increase profit margins while meeting budget expectations.
• Champion a ‘customer first’ approach, ensuring best-in-class customer service is delivered.
• Strategically plan driver resources and manage administrative processes.
• Ensure fleet operations comply with legislative requirements.
• Maintain close interaction with the customer service department to ensure service delivery standards are always met.
• Collaborate with key stakeholders to integrate and optimise logistics solutions.
• Analyse service failures and improve processes to enhance service quality

Skills and Experience :

This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is, instead, a description of the essential elements of the position that are needed for recruitment, placement, orientation, training, competency and performance management, classification, compensation determination and other Human Resource actions.

Employee Type : Permanent

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