Network Engineer

Job Description : The function of the Network Support Engineer is to to provide both Level 2 technical support onsite at the customer's premises Mon-Fri during Business Hours.

The Network Support Engineer is a hands on role and will be required to have an extensive technical background in data networking and security products support.

The role encompasses a wide range of responsibilities in the areas of data networking, security and wireless mostly from a technical operational lead on network service delivery, working with the account team and other teams to support managed support services customers nationally with focus on a few key major clients local to South Australia and possibly other states.

The additional functions of the role are to manage escalation of complex issues to vendors and seek resolution within a predefined time frame will be very important for the overall success of this position.

The role requires the person to have a good technical background in predominantly in Cisco Routing and Switching, Wireless products, network security and firewalls experience is also key to the position.

Any SDWAN, MS Azure, Solarwinds and Thousand Eyes experience would be highly desirable.

The role encompasses a wide range of responsibilities in the areas of network trouble shooting with other technical teams and service delivery teams during P1 and P2 cases to support the customer.

The engineer may also need to attend internal CAB meetings, customer Technical Review Board (TRB) meetings, also attend onsite and remote conference calls during the P1 and P2 incidences to provide updates both DXC Technology internal team and customers.

This position will be based predominantly at the Customer's premises in Adelaide Metro area with possibilities of working from home on some days by customer's approval.

The engineer will be part of the Data Team of Network Operations and reports to the Network Opertions Manager / Technical Team lead although the engineer may also have a dotted-line report to a Customer's Network Manager when onsite for duties.

Key accountabilities Service accountabilities

• Network Operations – daily network operational support within the scope of the managed support services contract.

Perform daily tasks to maintain network operability within SLAs, working within DXC ITIL framework for incident, change and problem management.

Participate in network oncall rosters as required and work onsite at customers premises during their business operating hours.

These will sometimes be done in conjunction with DXC Project Management, in which close liaison with the PM will be required.

In other cases the data engineer will be responsible for install and rollout of the solution.

Working with the Technical Support Manager Data for resourcing the work appropriately and engaging any sub contractors where necessary.