Desktop Support Officer

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally.

Please visit our website for more information about what we do at Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidatesRoles and ResponsibilitiesResearch and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingIT Skills and ExperienceDesired Experience : Computer OS / Peripherals troubleshootingHandling Different PC Operating Systems ( Windows 7 / 8 and 10)Performing Hardware Software Installation ( understanding of deployment tools like SCCM)Basic knowledge of SOE and group policiesPrinter supportGood knowledge of MS Office tools installation & troubleshootingExcellent customer service and people skillsField experience supporting a variety of technologies and servicesAdvanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systemsAbility to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressurePersonal AttributesGood knowledge of Infrastructure support.Strong analytical and problem-solving capabilitiesWell-organized and extremely detail-orientedStrong customer service ethic and great communication skills, both oral and writtenPassionate about delivering quality no matter what you are doingCan work both independently and in a collaborative team-oriented environmentA self-starter, motivated to push the limits and think outside of the boxFondness for solutions that are simple, elegant, and effectiveAbility to work with and maintain confidential informationIn-depth knowledge ofMicrosoft Office applicationsPCLaptop hardwarePCLaptop peripherals, including printersBasic knowledge ofActive DirectoryExchangeApple OSSCCMIT QualificationsAt least two of the following : PCLaptop OEM Maintenance CertificationCompTIA A+ CertificationMicrosoft Certified IT Professional (MCITP) certification in the desktop areaMicrosoft Office Specialist (MOS) Certification

#J-

• Ljbffr