Account Director

Lead client growth. Deliver insights that shape Australia’s biggest brands. Join a trusted research leader.

Location: Melbourne CBD or Sydney CBD
Reports to: Head of Consumer Products

About the Opportunity

Roy Morgan is seeking an experienced and client-focused Account Director to drive growth and strengthen key partnerships across our suite of innovative data and insights solutions.

This is your chance to work with Australia’s most comprehensive consumer dataset, partner with major brands, and help shape how they understand and connect with Australians. You’ll join a collaborative, high-performing team that values curiosity, integrity, and commercial impact.

About Roy Morgan

For over 80 years, Roy Morgan has been Australia’s most trusted name in market and social research. Our data and insights power decision-making for leading businesses, government agencies, and media organisations across the country.

We’re proud of our heritage and focused on the future. Our commitment to quality, innovation, and meaningful insights has made Roy Morgan a partner of choice across diverse industries.

At Roy Morgan, you’ll find a supportive, down-to-earth team culture, opportunities to learn from industry leaders, and the freedom to make your mark.

The Role

As Account Director – Client Services, you’ll drive new business and deepen existing client relationships within the Consumer Products & Retail sector. Working closely with the Head of Consumer Products and product specialists, you’ll connect data with strategy, translating insights into action.

Key Responsibilities

• Identify and secure new business opportunities across Roy Morgan’s data, segmentation, and digital solutions
• Grow and manage a portfolio of key clients, ensuring they extract maximum value from our insights to deliver strategic recommendations that drive measurable business or social outcomes
• Use research data to deliver insights
• Lead strategic conversations and workshops linking data to commercial outcomes
• Champion Roy Morgan’s Helix Personas and digital tools to solve real-world marketing and media challenges
• Collaborate with internal experts to deliver tailored, high-impact solutions
• Monitor industry trends and contribute to innovation across our products and services
• Provide structured account planning and reporting to support business growth

About You

You’re a commercially minded relationship-builder who loves using data to tell stories and solve business problems. You’re confident leading clients, comfortable in complex conversations, and driven by the impact of your work.

You’ll bring:

• Proven experience in business development, account management, or client services
• Background in market research and/or using research data to inform client decision making
• Exceptional communication and presentation skills
• Strong commercial acumen and a track record of growth
• Confidence in leading client meetings and presenting strategic recommendations
• Organised, self-motivated, and collaborative mindset
• Relevant tertiary qualifications in marketing, business, or communications

What We Offer

• Competitive salary with performance incentives
• Direct access to senior leadership in a flat, supportive structure
• High-impact projects with leading Australian brands
• Flexible working options and centrally located offices (Melbourne or Sydney CBD)
• Health and wellbeing benefits, including flu vaccinations and EAP access
• Inclusive, diverse, and friendly team culture

Ready to Make an Impact?

If you’re a passionate, strategic account leader who thrives on turning insights into action, we’d love to hear from you.
Apply now to join Australia’s most trusted research brand and help shape the insights that shape Australia.

Roy Morgan is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Privacy Statement:

Roy Morgan is committed to protecting your privacy. You can read our privacy policy by clicking on the following link www.roymorgan.com/legal/privacy. The information provided by you will be used to assess and process your application for recruitment. To do this, we may share your information with any recruitment agency engaged to assist with our recruitment processes. Should you, at any time, choose not to proceed with your application you may exit the recruitment process by emailing hr@roymorgan.com and advising us in writing of your decision.