Desktop Support Engineer

Desktop Support Engineer (Adelaide, Contract to June

The Desktop Support Engineer provides high-quality technical support and customer service to enterprise users across the organisation.

This role is responsible for maintaining, troubleshooting and enhancing end-user computing environments, ensuring that desktop systems, applications and hardware are reliable, secure and optimised for business productivity.

Key Responsibilities

Deliver timely Level 2 / 3 support for desktops, laptops, mobile devices and peripherals, providing onsite and remote troubleshooting for hardware, operating systems, applications and enterprise tools.

Manage Windows and macOS environments, ensuring compliance with security and configuration standards, and support Microsoft 365, Teams, SharePoint and Exchange.

Deploy software packages, updates and patches using Intune, SCCM and JAMF; log, track and resolve incidents and service requests in line with ITIL practices and SLAs.

Support large-scale enterprise environments, assisting with rollouts of OS upgrades, device refresh projects and application deployments across multiple sites.

Collaborate with network, infrastructure and security teams to ensure seamless end-to-end service delivery, and deliver exceptional customer service with user training and guidance on new technologies.

Key Skills & Experience

Proven experience in desktop support within a medium-to-large enterprise environment.

Strong knowledge of Windows

• and macOS operating systems, Active Directory, Group Policies, Exchange / Outlook and identity / access management.

Experience with Microsoft Intune, SCCM, JAMF and other enterprise device management tools.

Familiarity with ITIL-based service management processes and strong troubleshooting skills across hardware, software and network connectivity.

Excellent communication and interpersonal skills, with a customer-first mindset.

Contact

If the above role sounds of interest, please click on "Apply Now", or get in touch with Ivan via /

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