Customer Service Role (Banking Advisor) - Kyogle / Casino

Customer Service Role (Banking Advisor) - Kyogle / Casino

Join to apply for the Customer Service Role (Banking Advisor) - Kyogle / Casino role at Summerland Bank

About Summerland

Welcome to Summerland, where banking meets community values. We are a customer‑owned bank and a certified B Corporation, dedicated to serving the residents of a vibrant Northern Rivers Region. At Summerland, we prioritise the well‑being of our customers and our environment, ensuring that every financial decision we make aligns with our commitment to social and environmental responsibility. We are seeking passionate individuals who share our vision and want to contribute to the positive impact we make in our community. Join us and become part of a team that values integrity, sustainability, and the power of banking for sustainable community.

About The Opportunity

We are looking to fill a full‑time permanent customer service role across the Kyogle and Casino Branches. You will provide superior service that meets the needs of our valued customers by delivering retail banking and lending products through various channels, including phone and email. Supporting our local community, you will be the first point of contact for customers when they walk into our branches, delivering impactful customer experience that leads to enduring relationships. Your product knowledge, service experience and agility in meeting customer needs grow our customer base and brand awareness. Whilst preferred, it is not essential for you to have a background in banking as we can teach the successful candidate all they need to know. What is most important is that your personal values align with our culture; possessing a positive can‑do attitude and a commitment to genuine and meaningful conversations with the ability to link customer needs to the features and benefits of the most appropriate solutions. This role provides career opportunities in retail banking and lending.

A Day in the Life of a Customer Service Banker (Banking Advisor)

• Provide exceptional customer service.
• Open accounts and assist customers with their current accounts face‑to‑face.
• Have meaningful conversations to provide the best outcome for customers, helping them achieve their financial goals.
• Be brave and work with customers to set goals for aspirational financial targets.
• Stay connected with current and prospecting customers via phone and email.
• Receive support from team and Manager.
• Receive ongoing support and development during our extensive 4‑week Induction and 6‑month Probation Period.
• Receive coaching from Manager and regular monthly catchups.

Working for Summerland

Our values are :

People Matter Most | Be Brave | Default to Positivity | Make Each Other Proud | Keep it Simple

Our value of 'People Matter Most' is the cornerstone of Summerland as we know our people are integral to the success of the business. Summerland is committed to creating a culture that enables staff to reach their full potential. Our people are guided by the customer‑owned banking philosophy with staff working together with an approach that is collaborative, open, and transparent to ensure the sustainability of community.

What We Can Offer

Other benefits include :

Join our team. Apply today!

If you are interested in a career in financial services, starting in a Customer Service role is the first step towards a fulfilling career working alongside a diverse and inclusive culture that is local and community focused.

Recruitment Pack & Position Description. To view the Position Description, please visit our Careers page. Click 'Apply' and upload your resume and cover letter addressing the selection criteria in your application.

Applications Close Sunday 16 November 2025.

For further information about the position details or if you require any reasonable adjustments to the recruitment process or the role, please contact People & Culture on 1300 728 728 .

Skills and Experiences

Summerland promotes a culture that actively seeks to include, welcome, and value diversity to enable people to contribute their best work. We encourage people of all abilities, Aboriginal and Torres Strait Islander people, those wanting to return to the workforce, young people, and people from culturally diverse backgrounds to apply for this job. Our screening process will include a mixture of online screening and assessment tools. As a guide, you should expect the process to include the following components :

Initial Phone Interview

If you are passionate about this role, and can demonstrate the skills and experience required, then we look forward to hearing from you.

To find out more about Summerland, our culture and benefits, please visit : www.summerland.com.au

Seniority level : Entry level

Employment type : Full‑time

Job function : Finance and Sales

Industry : Banking

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